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Randy Marion Chevrolet Buick Cadillac
Mooresville, NC
805 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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805 Reviews of Randy Marion Chevrolet Buick Cadillac
November 30, 2023
There’s always an issue when I visit Randy Marion. This time I brought my car in for a recall. Arrived as requested an 8am on Monday. I was told they’d call me later when the car was done. Well after This time I brought my car in for a recall. Arrived as requested an 8am on Monday. I was told they’d call me later when the car was done. Well after not hearing anything by end of work day, I called and was told my car never got worked on and it wouldn’t be until the next day. No loaner car offered, when I asked about one I was told they didn’t have any and had a waitlist. The next day Van called and told me they had ordered the wrong parts. Said it would a few weeks until they would have the correct parts. Still waiting to hear back, no offer of apology or compensation for my wasted time. More
by J_C_MORIARTY
Verified CustomerEmployees Worked With
Van
November 30, 2023
My vehicle’s front wheel bearings were replaced and when test driven found the rear wheel bearings were bad also. After replacing them the car is now quiet and I’m not worried about them. My service advisor test driven found the rear wheel bearings were bad also. After replacing them the car is now quiet and I’m not worried about them. My service advisor was most helpful in getting my car back as soon as possible More
by CHARLESRDICKEY
Employees Worked With
Service department
November 28, 2023
Awesome salesperson we had was not pushy was very informative. The guy who did the finance was great tried to help anyway he could and explained in detail as we went along. Overall experience was won informative. The guy who did the finance was great tried to help anyway he could and explained in detail as we went along. Overall experience was wonderful! More
by TCHILDERS14
Employees Worked With
Brian Simmons
November 28, 2023
They gave me an appointment right away. They looked at my vehicle and diagnosed the problem. They gave me an update that day. I have worked with Jackie my service advisor and would recommen They looked at my vehicle and diagnosed the problem. They gave me an update that day. I have worked with Jackie my service advisor and would recommend her to anyone. More
by WTHRASHER2
Employees Worked With
Jackie- service department
November 27, 2023
One hour and fortyfive minutes seems to be a very long time for a dealership of this size to take for just an oil change but they could have been short staffed. time for a dealership of this size to take for just an oil change but they could have been short staffed. More
by RROGERS13
Employees Worked With
Megan Rockwell, Brian Simmons
