Randy Marion Buick GMC Truck - Service Center

Service Department - Hector Deluca is very professional and friendly. Clearly explains services to be performed with no surprises. Much appreciated. and friendly. Clearly explains services to be performed with no surprises. Much appreciated. More

Great service and attitude. Shopped around for new tires and they were the cheapest around. Shopped around for new tires and they were the cheapest around. More

They arrival area is always spotless and someone is quick to greet you. All the work and costs are always reviewed. to greet you. All the work and costs are always reviewed. More

Great Service and Great People. Always take my vehicle to Randy Marion Buick GMC Huntersville Always take my vehicle to Randy Marion Buick GMC Huntersville More

Melo is the best. He made it very easy and effortless. He fixed the problem. He made it very easy and effortless. He fixed the problem. More

As always…Melo for the win for our experience! Not always a fun experience when you have both of cars in the shop over the course of a week, and expensive. But Melo makes it as painless as possibl Not always a fun experience when you have both of cars in the shop over the course of a week, and expensive. But Melo makes it as painless as possible…always professional…open communication…and always accommodating. Thank you Melo! More

Great job. Advisor and staff always professional. Took care of all my concerns and vehicle was clean when service was completed Advisor and staff always professional. Took care of all my concerns and vehicle was clean when service was completed More

I took my 2020 Enclave into a scheduled appointment with a video of what was happening. Eventually I (paid),drove off, less than 10 miles up the road it happened again. I returned only to be told they would a video of what was happening. Eventually I (paid),drove off, less than 10 miles up the road it happened again. I returned only to be told they would need my vehicle for a few days to see what was going on. Two days later I returned (paid), drove off, only for the same error to happen. I can honestly say I will NEVER use them again. I was told from the service center that the initial drop off, they "blew that part out with forced air when they should've replaced it." The 2nd time I dropped it off I went to pick it up only to be told I need to leave it so they could drive 30 miles. . .only they drove 41 and again the same error. Randy Marion was paid what they asked for both times. Their customer service was terrible. Even calling, you must listen to the ladies finish giggling before they acknowledge you. And don't be surprised if you get hung up on a time or 2. More

Poor service and bad communication skills on the payment process and more clarification on work that’s being performed. process and more clarification on work that’s being performed. More

Had truck in for oil change. Service adviser Hector Delucca suggested 30000 service. Even though service was busy with customers, my truck was finished ahead of promised time. He Service adviser Hector Delucca suggested 30000 service. Even though service was busy with customers, my truck was finished ahead of promised time. Hector was very helpful, professional and friendly. More