Randy Marion Buick GMC Truck - Service Center

Didn’t have to wait long and very courteous and knowledgeable staff that kept me updated knowledgeable staff that kept me updated More

Dropped my truck off to get an oil change and tire rotation. They were very busy but they were able to get it completed very quickly. Great service! rotation. They were very busy but they were able to get it completed very quickly. Great service! More

Pretty decent service took a little longer than expected and was disappointed with the warranty because I was certain I had different coverage and was disappointed with the warranty because I was certain I had different coverage More

I’m so proud of how the service dept got on my Back seat ok! seat ok! More

Best service I've ever had. I will continue to keep going back. Great service dept. I will continue to keep going back. Great service dept. More

I am always pleased with the customer service! Cindy Vasquez was such a great help and answered any and all questions I had for her. I appreciate great service!! Thank you!! Cindy Vasquez was such a great help and answered any and all questions I had for her. I appreciate great service!! Thank you!! More

Melo is abslutely the best service advisor ever! You should go see him for all your service needs! You should go see him for all your service needs! More

My Service Representative Cindy Vasquez is the best. Very knowledgeable and professional. I recommend her as your Service Representative if you are in the Charlotte NC and surrounding areas. Very knowledgeable and professional. I recommend her as your Service Representative if you are in the Charlotte NC and surrounding areas. More

What started out as a maintenance/repair job ended up in a 3 month battle of Randy Marion trying to charge me DOUBLE . They still owe me $213 that will never come. I promise you there is better service plac a 3 month battle of Randy Marion trying to charge me DOUBLE . They still owe me $213 that will never come. I promise you there is better service places out there. That can be trusted. my experience with emails to back my claim up will be on randymarionwillripyouoff.com . More

Broke my factory key I went in on Dec 20th to get a simple oil change done. Handed my factory key to someone in service then proceeded to wait in their lounge area. Abou I went in on Dec 20th to get a simple oil change done. Handed my factory key to someone in service then proceeded to wait in their lounge area. About half an hour later the service manager came to see me. I thought everything was done and I was ready to check out. Not the case....he came to let me know that my key (which was only 2-3 years old) was broken. He said they just turned it in the ignition and it broke in several pieces. WTH???? I didn't hand them a key that was faulty. (I'm guessing someone dropped it or ran it over). They didn't even start with my oil change at this point. Never apologized-just stated that sometimes this happens. No offer to get me another key. I was under the weather (just got back from Dr. with a sinus infection) so didn't feel like arguing right then and there. Checked out and paid for my oil change. Called several times and was transferred to different people. No one offering to pay for another key. They offered to program the key free but would have to pay $91.00 for another key. To me this is UNACCEPTABLE! Called Corporate and left a message with Rhonda. She called back that night. Seemed very concerned and stated not worth getting bad publicity over a key. I thought everything would be taken care of and she told me that she would call the next day. Tomorrow will be 1 week!! I have left numerous messages for her and have not heard back. I will wait another day-making it a full week and if I do not hear back-I will proceed to contact the BBB. Lori McIntyre More