Randy Marion Buick GMC Truck - Service Center

Hector is an excellent service advisor and puts everything to you straight. Quick and easy. everything to you straight. Quick and easy. More

We appreciate everyone that helped with our vehicles. Areas I suggest to improve on 1. When a client leaves a voice message on a service team member phone the client expects a call back or text at leas Areas I suggest to improve on 1. When a client leaves a voice message on a service team member phone the client expects a call back or text at least. This did not happen. 2. When a code comes up do not to assume it is from a phone tower and not call the client about this code. Call the client to tell them so they may choose what to do. This was not done so I ended up taking time to bring my car back 3. my husband vehicle was also serviced. There was a charge for oil change which was expected; however, there was no sticker to say when to change oil nor was the electronics updated to the oil change. Had to bring car in to see what happened and get these things done. We have never had any issues with the Service team members; however, this go around there were issues. We did talk to one of the service management about not getting call back and about the oil change. We hope the next time we come in it goes smooth again like the past visits to your facility. Thank you for everything you do for us. Lori Hight More

Dealership have been my service provider for 17 plus years. Great service every time I go in for any service to be done. Chris in the service department has an awesome attitude an was so pleasant to wor years. Great service every time I go in for any service to be done. Chris in the service department has an awesome attitude an was so pleasant to work with and be around. Love his attitude. More

At Randy Marion they have the most Wonderful service, they are extremely helpful and kind! they are extremely helpful and kind! More

This is not a criticism of any particular employee but the overall professionalism of the service department has decreased significantly in the last couple of years. the overall professionalism of the service department has decreased significantly in the last couple of years. More

Schedule was for engine light for glow plug? They didn’t have one in stock but went out and picked one up from another dealer and repaired the same day They didn’t have one in stock but went out and picked one up from another dealer and repaired the same day More

Experience was great. Loved working with Chandler. Very knowledgeable, helpful, and friendly. Will use this service center again. Loved working with Chandler. Very knowledgeable, helpful, and friendly. Will use this service center again. More

Great sales and service. Kenny Caldwell and Mason Caldwell are incredible people that deliver awesome sale as and service Kenny Caldwell and Mason Caldwell are incredible people that deliver awesome sale as and service More

The service team sets the bar for customer service and is our go to for all maintenance needs for our Sierra and Terrain. our go to for all maintenance needs for our Sierra and Terrain. More

please stop sending me requests for a review. i've completed this a few times and you know i have nothing positive to say. Randy Marion's service department is a dumpster fire. i've completed this a few times and you know i have nothing positive to say. Randy Marion's service department is a dumpster fire. More