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Randy Kuehl Honda

Cedar Rapids, IA

4.8
4,989 Reviews

4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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4,989 Reviews of Randy Kuehl Honda

January 08, 2015

Trip to Randy Kuehl My experience at Randy Kuehl was great. The salesman Mathew was very easy going and very knowledgeable about the Honda Odyssey we were interested in. More

by Hammer456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Smith
January 07, 2015

Failed to complete work, left vehicle dirty! I left my 2013 Honda Odyssey with 9720 miles on it for a oil change and tire rotation. Three hours later I called and was told my vehicle was complet More

by HONDA OWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnathon Clifford
Jan 21, 2015 -

Randy Kuehl Honda responded

The customer came in for an oil change and tire rotation. The oil change was completed but the tire rotation was inadvertently overlooked and was not completed. The service consultant apologized and asked the customer for the car keys in order to perform the service. The customer refused to let him do so, instead the customer entered the showroom and asked to speak with the owner and was informed that the owner was not in today. The customer was asked to leave his contact information so the dealership could follow up with them, but they refused. Occasionally mistakes are made and we work with our customers to rectify them and satisfy everyone involved. We have to have the opportunity to do that and in this instance that was not the case.

Jan 21, 2015 -

HONDA OWNER responded

A GOOD service shop does the work right the first time! It is UNACCEPTABLE for any service shop to return a vehicle filled with dirt! MISTAKES are one thing...DO OVERS for inappropriate treatment and business dealings don't happen in my world! I'll find a competent service shop!

January 07, 2015

Simple and Straightforward I don't buy cars often and was dreading the experience but Trent and (and Phillip from finance) were both friendly and easy to work with. Thanks for More

by JLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Pearson
January 03, 2015

Friendly Service I went to Randy Kuehl, and I felt like I was taken care of. I felt like they were trying to help me out and make me feel comfortable with my decision. More

by CMoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Pearson
January 02, 2015

Easily the most stress-free car buying experience! Twelve years ago we were looking to purchase a Honda Odyssey. We went to our local dealership in Iowa City (a large mega-corporation) and were not at More

by Honda Loyalty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks
January 02, 2015

Great deal on cert pre-owned Civic, Trent Pearson GREAT! Trent was 100% helpful throughout the process. If you want a salesperson that will always be available for questions, this is your guy! He would make More

by JB62887
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Pearson
December 30, 2014

GREAT car and GREAT experience. We had such a great experience over the past 2 years with Chanin and Randy Kuehl Honda that when it was time to purchase a new car we knew where we we More

by angmey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McDonnell, Chanin Dirks
December 29, 2014

Mr Breck Calame review I have worked with lots of car dealers over the years but my most recent purchase had to be one of the best. Mr. Breck Calame was very helpful and di More

by keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breck Calame
December 28, 2014

2015 Honda Pilot purchase We were very happy with the experience at Randy Kuehl Honda. We dealt with Andy and he did a great job helping us and listening to what we wanted. W More

by Happyfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 26, 2014

I am very happy with my car. Thank you for making this process easy for me and listening to my needs. Trent did an amazing job! I will definitely let people know of my experinen More

by kerrybrewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Pearson
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