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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,029 Reviews
Call Dealership (319) 393-5700
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4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,029 Reviews of Randy Kuehl Honda

May 12, 2022

I received an oil change and tire rotation on my most recent visit. I appreciate the complimentary car wash they offer when you request it. The service was good, the associate was knowledgeable and helpf More

by BETHANIESHELTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
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May 12, 2022

Purchased 2022 cr-v. I always want the process to be straight forward, honest and efficient and that is how it went. I plan on returning to dealership for service. More

by TJZAPF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks, Jason Tedford
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May 11, 2022

Jon was super nice to work with and made things go super smooth! would go again! More

by KUETIMOTHY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Dugan
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May 11, 2022

We bought a car for our newly 16 year old daughter. We were looking for something safe and reliable. Tim was our sales person and he helped us find a car that fit just that. There were not to many cars More

by CMVOELKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carson, Justin Mitchell
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May 11, 2022

They explained the problem, but it was misdiagnosed and then went from no problem to a $200 issue to a $1900 issue. I bought my vehicle there and have had all routine maintenance completed on time with you More

by SBEHMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Kuehl, Dan Quinby, John Geiger
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May 24, 2022 -

Randy Kuehl Honda responded

Good Morning Stacy, Our dealership is a place you can trust for your vehicle needs. I want to assure you of that. Based on the complaint you had with the vehicle, the technician will follow the appropriate models service manual for testing components and ultimately the service manual will give the technician a repair procedure based on that diagnostic. If following the service manual procedure, all components pass the outlined tests, the service manual will inform the technician to return the vehicle to the customer. Looking back at the records it shows that we cleared the diagnostic trouble code, all tests for the system passed per the service manual and as stated, returned the vehicle to the customer. It shows in a future visit we did replace the VTC solenoid as the system did recode, and per the service manual, replacement of the solenoid was the repair for that particular diagnostic trouble code per American Honda. An additional visit provided a different diagnostic trouble code for crank/cam correlation, which ultimately led to the recommendation to replace the timing chain per the service manual. The timing chain as you are aware was on a back order status for a period of time. Your research provided you with a 150K mile timing chain replacement interval. Similar to a timing belt that has a replacement interval recommendation, the timing chain does not have a specific replacement recommendation. It needs only to be replaced if diagnostic proves a failure or defect with the timing chain. When changing the oil, our service department always places a interval sticker based on time or mileage as a "safety net" to provide the customer with a recommendation for an oil change interval. There is also the manufactures "maintenance minder" system that customer's will decide to follow in place of the recommendation. This is fine as customers have different driving habits and ultimately it is the customer's decision. The "months ago" experience you describe is unacceptable from our standpoint, and any employee that leads a customer to feelings of disrespect are dealt with immediately and swiftly if we are informed of situation. We did reach out to you via phone, and did receive your return voice mail. I again left a message for you and thought the Dealerrater response was best way to communicate with you as a result. I hope this helps and would be happy to answer any additional questions you may have concerning your CRV. I also hope we can continue to provide you a trustworthy place to service your CRV. Paul Thulin Parts and Service Director

May 10, 2022

Great customer service, Chanin kept me updated on the delivery status weekly and the price was considerably better than anyone else in the area. I will keep coming back in the future. More

by ROURADA13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks
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May 10, 2022

Making a service appointment online was easy and they got me in quickly. Fixed my issue the same day and explained what the issue was and how they fixed it. Had a great overall experience! More

by NRoth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
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May 10, 2022

Always a great experience at the service center! Prompt, polite and knowledgeable staff. Clean and pleasant waiting area is also nice! More

by Natasha
Recommend Dealer
Yes
Employees Worked With
John Geiger
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May 10, 2022

Very satisfied with my visit to Honda for my oil change and I need a tire rotation. More

by DONNA.MILLER45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David McCuskey
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May 10, 2022

I am very impressed with the service that I received at Randy Kuehl Honda from everyone there that I worked with. I will definitely go back to them in the future and I highly recommend them. More

by Beckyholtz27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Quinby, Christopher Kaegbein, Mike Marsack, Justin Mitchell
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