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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,029 Reviews
Call Dealership (319) 393-5700
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4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,029 Reviews of Randy Kuehl Honda

May 18, 2022

My experience was not the best. I needed to have a shutter grill problem fixed on my vehicle since I was driving from out of town in the service department cannot get the car part i More

by Faze12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gunner
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May 24, 2022 -

Randy Kuehl Honda responded

Good Morning, A diagnostic fee must be authorized at time of vehicle check in. If the diagnostic proves a failure or defect with a vehicle component, typically the manufacture's warranty will provide coverage. In this case we could not provide the manufacture with a failure or a defect on the part(s) as it was evident there was outside influence that damaged the parts needed for the repair. This is a situation that the manufacture's warranty will not cover. Please keep in mind if you authorize the repair on the vehicle the diagnostic will be credited toward the repair. We hope to see you in the future for your vehicle needs and apologize this visit was not completed to your satisfaction. Thank you for the reply. Paul Thulin Parts and Service Director

May 24, 2022 -

Faze12 responded

Well if the part would have been available I would have had the repair. Your facility did not have the part to make the repair!

May 18, 2022

Chris listened to me and delivered on what I requested. They handled the whole process quickly and efficiently. More

by Lisa S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tedford, Christopher Kaegbein, Justin Mitchell
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May 18, 2022

Tim Carson was great to work with. He listened to my questions and provided great feedback and answers. Buying my new car was a positive experience. More

by crobin9228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carson, Jason Tedford
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May 17, 2022

Fast and friendly service for an oil change. I was out the door in less than a half hour! More

by SUEWILKINSON116
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
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May 17, 2022

Fantastic service from the sales team. They were patient and listened to what I wanted instead of pushing their own agenda. The finance team was crazy quick and I appreciated it! More

by DKASMISKIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tedford, Mark McGlumphry
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May 17, 2022

Easy to get vehicle scheduled. Complete inspection of the vehicle. Appreciated the summary of inspection. More

by CRKSUWC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
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May 17, 2022

They were very polite, professional and got the job done quickly! Would come back again next time I need something done. More

by Thatchek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
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May 17, 2022

They were very accommodating and made me feel comfortable I would recommend y them Your service More

by SAUERPOWER64
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger
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May 16, 2022

Excellent vehicle. Drives so beautiful. Couldnt be happier. Worked so well with us finding a vehicle in our price range. More

by JESSEJUDD1981
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Quinby, Christopher Kaegbein, Mike Marsack
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May 16, 2022

We had a great experience. They did more for us than we expected. Really impressed with Honda service. Five star Jack carstensen. Even cleaned car More

by TRISHCARSTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Nate Kuehl, Chris Busch, David McCuskey, Dan Quinby, Jason Tedford, John Geiger, Mike Marsack
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