Randall Reed's Planet Ford - Service Center

I've always had a great experience here at Ford. With my recent purchase Darren went above and beyond. Was totally helpful and accommodating. Jose at service was also quite helpful. With my recent purchase Darren went above and beyond. Was totally helpful and accommodating. Jose at service was also quite helpful. More

Kelly Campbell is the absolute best! She is very attentive and always follows up after the appointment She is very attentive and always follows up after the appointment More

For a recall of Ford, It did not have a car or rented car while the 3 days it took. Average service while the 3 days it took. Average service More

Went it for transmission work that should have been under warranty. Randall Reed couldn’t see my vehicle for 6-8 weeks. Forced to resort to repair from local shop and this was competed in 4 days (part del warranty. Randall Reed couldn’t see my vehicle for 6-8 weeks. Forced to resort to repair from local shop and this was competed in 4 days (part delivery took 3 days and repair took. 1). Ford now refuses to reimburse the costs which they would have been required to cover under warranty. Their justification. Is that the Ford dealership did not complete the repairs even though I used a “Ford certified” repair shop. Sadly, it’s what’s become of customer service. More

Service dept was awesome and did a wonderful job taking care of me and my vehicle. care of me and my vehicle. More

CJ was very attentive and made sure throughout the process that I knew what was going on. process that I knew what was going on. More

The service department is very courteous. They are very patient and knowledgeable. They took the time to find out if there was any other issues and made great suggestions. This is the only pl They are very patient and knowledgeable. They took the time to find out if there was any other issues and made great suggestions. This is the only place I will be servicing my vehicle. More

The tires pressure was not checked. Had issues on the way out of town to North Carolina. Bronco pulled to the left. Had issues on the way out of town to North Carolina. Bronco pulled to the left. More

Mark and CJ were awesome, no complaints. Would go back anytime. Great job! Great Service. Would go back anytime. Great job! Great Service. More

Good to go, in and out and hi h i hi hi hi hello hello More