Randall Reed's Planet Ford - Service Center

Kelli did an amazing job communicating the entire way. She was very responsive and always had a smile on her face!!! She was very responsive and always had a smile on her face!!! More

This dealership is second to none! Joseph D. Faulk, Jr. Most definitely 💯 is an asset to your organization. He deserves a pay 💰 raise for the way he treats his customers. Joseph D. Faulk, Jr. Most definitely 💯 is an asset to your organization. He deserves a pay 💰 raise for the way he treats his customers. More

I really miss Amanda but Kelli has really stepped up to fill her shoes. My only realy comlaint with service right is that my information keeps getting handed to the sales department. I have been very clear fill her shoes. My only realy comlaint with service right is that my information keeps getting handed to the sales department. I have been very clear that I will NEVER do business with the sales department again. Please stop calling me!!!! More

My review is based on the service and follow up by your service writer Kelli.. she is simply amazing! I will bring my vehicles in to your dealership simply because of her. On a recent out of sate trip we e service writer Kelli.. she is simply amazing! I will bring my vehicles in to your dealership simply because of her. On a recent out of sate trip we encountered a problem in a strange city during rush hour on a Friday. I called Kelli and she was instrumental in solving our problem and getting us back on the road! More

Ford gave me the reward points for purchasing a new ford bronco and then took them away in less than two weeks later. When I asked about the finance director person states that happens when they give a disc bronco and then took them away in less than two weeks later. When I asked about the finance director person states that happens when they give a discount on the maintenance plan but the finance advisor is suppose to inform the buyer of this. I told him that never happened, he assured me that he would watch the video and get back with me, to this day I have not ever heard back from him!!! This is a shame because we have purchased several new vehicle from planet ford on 59. This may lead us to take our business elsewhere. More

Kelli Campbell was very knowledge regarding my vehicle and supported well the service I had requested. She had a very friendly personality and was very accommodating around my schedule. and supported well the service I had requested. She had a very friendly personality and was very accommodating around my schedule. More

I had 2 recalls on my Lincoln Navigator. I called Planet Lincoln & could not have them help me because they were very busy. I called Randall Reed Ford and Kelli Campbell asked the service li I called Planet Lincoln & could not have them help me because they were very busy. I called Randall Reed Ford and Kelli Campbell asked the service line & told I could have the recall done there with help. She was amazing. She gave me the Road Side Assistant 800 number & within 2 hours from calling Kelli my Lincoln Navigator was at Randall Reed Ford. Kelli called me & updated me all through the repair process. She is a great Service Advisor. It shows she really cares about her work & most importantly her clients. Thank you 🙏 Sincerely Mr Mario Ortiz More

Kelli is a great customer service advisor! She always gets my truck in for service and follows up after the service She always gets my truck in for service and follows up after the service More

You are too busy. You wanted to keep my car for up to 7 days to perform an update on my navigation system. That is simply unacceptable. So I canceled the service and t You wanted to keep my car for up to 7 days to perform an update on my navigation system. That is simply unacceptable. So I canceled the service and took my car home. More

Great experience. Ken Riley and Manny Diaz worked as a team to make my new truck buying experience a breeze. Great job! Ken Riley and Manny Diaz worked as a team to make my new truck buying experience a breeze. Great job! More