Randall Reed's Planet Ford - Service Center

Excellent car buying experience. David Harrison was very informative and courteous. Everything was ready when we arrived. David Harrison was very informative and courteous. Everything was ready when we arrived. More

Kelli was great to work with. We had an appointment set for 0700 and the truck mostly got in on time. I was disappointed in how long it took even though we had an appointment. 4.5 We had an appointment set for 0700 and the truck mostly got in on time. I was disappointed in how long it took even though we had an appointment. 4.5 hours for new tires and alignment. These are work trucks so time is money. I set appointments as early in the morning so that wait is minimal. Side of the truck had greasy hand prints on it. I have four vehicles that are serviced exclusively in your service department and I drive from Pearland to have them serviced there. So mine and my staffs time is important. More

Joshua Onkin in collision was amazing he helped us through this trying time even on his off days he was very informative through this trying time even on his off days he was very informative More

Very pleased with the customer service I received yesterday. First experience and first service for my truck. Had an appt for Thursday but was in the area so I called and the guy said come in. Tim go yesterday. First experience and first service for my truck. Had an appt for Thursday but was in the area so I called and the guy said come in. Tim got me checked in and I waited in the lounge and was out of there in about an hour, hour and 15. That was awesome and I really appreciate it. More

The salesman did the best of explaining all about the accessories and what was the best for truck. accessories and what was the best for truck. More

Easy to work with. Every employee that I met eyes with greeted me even if they weren't associated with my purchase Every employee that I met eyes with greeted me even if they weren't associated with my purchase More

I’m broken down today 25th got truck out on the 21didn’t replace part like I was told.Can’t get management on phone to discuss the issue. replace part like I was told.Can’t get management on phone to discuss the issue. More

Mark Mundy was a great help with replacing my 84 month motor raft ($400) batter for F150 That only lasted 13 months. Go figure??????? motor raft ($400) batter for F150 That only lasted 13 months. Go figure??????? More

Great customer service and knows how to make a xxxx good deal for what we wanted! deal for what we wanted! More

Carlton Cooper comes through for me every time. Prompt pickup and delivery of my trucks and quality service. You need to add him to the list of Service personnel So I can rate him. Prompt pickup and delivery of my trucks and quality service. You need to add him to the list of Service personnel So I can rate him. More