Randall Reed's Planet Ford - Service Center

This last service I had done, was great no problems, service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an app service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an appointment, was told by one service person appointment really didn’t mean anything I would probably have to wait 2 or 3 hours . The guy was rude and obviously really didn’t care. Made fill like once we sold you the vehicle, now we’re gonna treat you like crap. I was done with planet ford, I started to leave and thankfully services manager Samantha Frank stepped in and took care of me every time after that , she was great to work with. I would have given 5 stars for my last service, but given the totality of all my experiences I gave 4. More

Overall great experience; friendly staff, and convenient hours. Follow through was exceptional, would recommend to neighbors. hours. Follow through was exceptional, would recommend to neighbors. More

Joseph Faul is a pleasure to work with. He keeps his customers of the day on progress of repairs. He keeps his customers of the day on progress of repairs. More

great service, freindly and fast waiting area clean and organized all the workers were taking care of business organized all the workers were taking care of business More

The service team is always great. Kelli C is the best I have ever worked with and takes personal interest in the job getting done right. Came back washed, vacuumed and ready for anot Kelli C is the best I have ever worked with and takes personal interest in the job getting done right. Came back washed, vacuumed and ready for another 5K. More

Nobody looked at or worked on my vehicle. This is the 2nd bad experience with this dealership. NEVER AGAIN! This is the 2nd bad experience with this dealership. NEVER AGAIN! More

Kelli C. took total responsibility to assure that I was treated fairly. The next time it needs service, my 2013 Fusion and I will return. took total responsibility to assure that I was treated fairly. The next time it needs service, my 2013 Fusion and I will return. More

Poor communication, lack in customer support, and dissatisfied with time management. Surprised that there was no regard for customers time. In the past I’ve had nothing but good things to say. Disapp dissatisfied with time management. Surprised that there was no regard for customers time. In the past I’ve had nothing but good things to say. Disappointing, and I’ll have to drive farther to get better service. More

Always an amazing customer service and I felt I was not just a number but a Ford family member walking in and how attentive they are when they have my vehicle just a number but a Ford family member walking in and how attentive they are when they have my vehicle More

Good service and friendly customer service. Answered questions and returned calls. I will recommend to my friends Answered questions and returned calls. I will recommend to my friends More