Randall Reed's Planet Ford - Service Center

Never did get anything showing what recall services had been performed either through email or mail been performed either through email or mail More

They should be ashamed of their self selling a senior citizen at F150 Ford STX 5.0 with an engine and transmission problem retired and thought would be the last car I ever own always on for very disappoi citizen at F150 Ford STX 5.0 with an engine and transmission problem retired and thought would be the last car I ever own always on for very disappointing More

I was impressed with the customer service and the speed at which our car was serviced. at which our car was serviced. More

Mark was helpful in my time of need. Everyone else was great too. I’m grateful for you all. Everyone else was great too. I’m grateful for you all. More

Planet ford service department always takes care of me I will definitely be coming back will definitely be coming back More

Stellar Service. The team was very courteous and professional. Love the Ford team. Lastly I love the fact that they have a full kitchen where you can order food an The team was very courteous and professional. Love the Ford team. Lastly I love the fact that they have a full kitchen where you can order food and sit and relax while your car gets fixed. More

First the shop had me replace my entire rear end because it was shot. Then after I paid for a new rear end Mr bill stated that the bearing was replaced not my entire rear end. I felt I was lied to. Then two it was shot. Then after I paid for a new rear end Mr bill stated that the bearing was replaced not my entire rear end. I felt I was lied to. Then two weeks later your shop told me my transmission needed replaced and my Cadillac converter. Well after I spent $12,000 to fix everything your shop said was wrong I picked up my truck and my Airbag cover on my horn was broke, and my airbag light was on. I’ve been trying to get this truck back in the shop for four months now and I’ve been getting the runaround. I need to get the shop to look at my truck ASAP due to my inspection sticker is going to retire. I need to get a new one to get my truck inspected I can’t without that light on. Super disappointed customer right now. More

Service was completed faster than expected. Lounge area was nice and I as able to comfortably compeleré work while my vehicle was in service . Lounge area was nice and I as able to comfortably compeleré work while my vehicle was in service . More

They worked with me for hours and were able to give me payment options as well. payment options as well. More

Their service department is backed up for 2 months, so if you plan on taking your car please make sure you have a back up vehicle because they won’t offer you one, since their rentals are backed up over 2 mo you plan on taking your car please make sure you have a back up vehicle because they won’t offer you one, since their rentals are backed up over 2 months! And they don’t plan on telling you this till your vehicle has already been there for almost a week and They don’t call you for updates, More