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Randall Reed's Planet Ford - Service Center
Humble, TX
1,243 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,243 Reviews of Randall Reed's Planet Ford - Service Center
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August 08, 2019
Safety Recall We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the ser We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the service department was very helpful. Our service needs were taken care of on the same day as the scheduled appointment. I would recommend using this dealership for servicing needs. More
by Happy Customer
Employees Worked With
John 'JT' Thomas
August 08, 2019
getting my code hated the whole experience. I will never come back and I will never tell any to come to planet ford ! The best thing was leaving hated the whole experience. I will never come back and I will never tell any to come to planet ford ! The best thing was leaving More
by jeff
Employees Worked With
Rosie Jones, John 'JT' Thomas
August 08, 2019
Treated Like An Afterthought The service advisors do their job. End of story. Very minimal on the service part though. They were passively rude. I am not going back. The service advisors do their job. End of story. Very minimal on the service part though. They were passively rude. I am not going back. More
by Lily
Employees Worked With
August 08, 2019
Good Service Mrs. Rosie was actually there to help me. Some dealers like to charge an arm and a leg but mrs rosie really tried to find the best solution at the bes Mrs. Rosie was actually there to help me. Some dealers like to charge an arm and a leg but mrs rosie really tried to find the best solution at the best price More
by Den
Employees Worked With
Rosie Jones
August 07, 2019
Great Customer Service First time here. Took my F-250 in because I had an oil leak. They had to replace my oil pan. Great Job! Customer service was good. I really appreciat First time here. Took my F-250 in because I had an oil leak. They had to replace my oil pan. Great Job! Customer service was good. I really appreciated that JT communicated with me during the whole process. Great Job! This is my future place for any of my truck repairs and maintenance! More
by Armando
Employees Worked With
John 'JT' Thomas
August 06, 2019
Fast Friendly Service The people that work at the Ford Dealership in Humble have been servicing my F250 ever since I bought it from them. I've always been satisfied with th The people that work at the Ford Dealership in Humble have been servicing my F250 ever since I bought it from them. I've always been satisfied with their service. And I usually have the clean my truck up and detail it and I gotta say when I pick it up it looks better than I can get it to look. Shining. More
by MJTHADJ
Employees Worked With
Joseph D. Faul Jr./ service advisor, John 'JT' Thomas
August 05, 2019
Service Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addres Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addressed promptly. More
by Mashdds
Employees Worked With
August 05, 2019
Satisfied The parts I ordered came in and I was promptly taken care of. I am satisfied with the service I received with the Service department. The parts I ordered came in and I was promptly taken care of. I am satisfied with the service I received with the Service department. More
by Trott2
Employees Worked With
August 05, 2019
Good & Bad service I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around and after a few hrs they said the belt was lost and it would be another hour to get it from another location again. After skipping it at that point their checkout service would not work. Stood around for another 20min until they just did a paper authorization. Then they charged my credit card twice. Usually this location has good service but they definitely have to tighten things up. More
by Matt34
Employees Worked With
quick lane
August 05, 2019
Apathetic employees and service Went in for an oil change and Ford recall. Quicklane intake employees were unprofessional, they were complaining about the new technician. Drove acros Went in for an oil change and Ford recall. Quicklane intake employees were unprofessional, they were complaining about the new technician. Drove across to service, waited outside for service advisor, after 5 minutes, went inside and found 3 service advisors at their desks and 1 assisting a customer. Approached Ms. Jones and presented her with the Ford recall letter. She said I would have to come back on Monday (it was Friday morning) at 7 am and leave my vehicle there for a day. Unhappy with the service, I went to another Ford dealership, one that is not associated with Randall Reed's Ford dealerships and the recall job was done that same day within 2 hours. More
by Pat
Employees Worked With
Rosie Jones
