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Randall Reed's Planet Ford - Service Center
Humble, TX
1,187 Reviews
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1,187 Reviews of Randall Reed's Planet Ford - Service Center
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September 09, 2016
Complete idiots, or worse I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these jokers said it was). I brought it in several times with them unable to reproduce the problem. I finally had to video the problem so they would warranty it. They replaced the shifter, and it reduced the problem from happening once a week to once a month, but they kept saying they would have to repeat the problem to fix it. Fast forward 10 phone calls and 1.5 years and now it's 1000 miles out of it's warranty and surprise surprise, it's happening all of the time now and they won't warranty the vehicle. Stay away from Ford as a company, but if you have to, don't get one from this dealership or I promise you, you'll be sorry. More
by Aaron Parker
Employees Worked With
Rosie Jones
May 13, 2016
Warranty Grife Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had t Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had to take truck to Dodge dealership. I called Dodge dealership and made appointment but after talking to service rep. the whole situation looks very bleak. Again I made a $1,900 mistake in purchasing warranty. It's been a real hassle. More
by OldSchool
Employees Worked With
Rosie, Scott Morris, Phil Ford
January 30, 2016
Service department ready to resolve customer issues. On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the service manager. He explained that customer satisfaction is his first priority and offered to correct the issue immediately. I needed my truck but set up an appointment for the next Frisay (1/29/16). The agreed on work was preformed with a discount. I never expected this from a large dealership. In my case customer satisfaction was number 1. I would certainly recomend the Randall Reed Humble service department to my friends and family. More
by Unhappy 1/22/16
Employees Worked With
Nick
August 19, 2015
The service department team I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford ne I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford needed maintenance work. We took our vehicle to Randall Reed's Planet Ford. It started as a bad situation and turned out to be the best decision we made by taking it there. Once I pointed out my disappointment to Jeff the Service Director things began to happen. The Service Adviser's, Mechanics team and the Detailing Department bent over backwards to take care of our needs. We got a rental Mustang for free and they detailed cleaned it for free. I think the repair and service department contain hard working and honest people! They turned the situation into a very positive experience! I highly respect and appreciate all of them and would recommend the service department to anyone! Thanks for reading my review. Sincerely, Traci ?????? More
by Tracibelle
Employees Worked With
Nick, Shirley, Jeff Stapp
April 10, 2014
2 hours waiting despite of having appointment I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one per I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one person to another Also the price was more than advertised, they said "there were extras" More
by h_K_Houston
Employees Worked With
unknown
August 02, 2010
I had a problem with my moon roof and through the recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping t recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping to solve an intermittant problem with my roof popping up. It turned out that it wasn't a Ford problem but the people who installed the Lojak transmitter interfering with the wiring! They contacted the Lojak people in which they traveled to Randall Reed and repaired their mistake. I will never use anyone but Randall Reed's service dept. to work on my vehicle! They went above and beyond the call of duty! More
by jraubsr
Employees Worked With
Reggie Kerr
August 19, 2008
Service department is the worst I've ever experienced. Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house and office keys and was not reprimanded. No quality control to ensure that requested work is completed or done properly, i.e. after having tires rotated, a lug nut was left off of both driver side wheels and I was allowed to leave the dealership with two missing lug nuts. Total incompetence in the entire department. Would not recommend taking any vehicle to this location for any type of repairs/service. More
by cherrypratt
Employees Worked With
5
