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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,158 Reviews

1,158 Reviews of Randall Reed's Planet Ford - Service Center

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October 23, 2016

very bad service advisor very bad and rude service advisor Amanda wade I purchased Ford fusion from you and whenever I came for some problem in my car she will behave very ru More

by rashid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2016 -

Randall Reed's Planet Ford responded

Hello, At Planet Ford in Humble we pride ourselves on delivering award-winning service. We sent a message last week requesting a way to contact you for additional information. We have not yet heard back and would like to speak with you further to get additional details so that we may fully address your concerns. Thank you for your feedback.

September 09, 2016

Complete idiots, or worse I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these More

by Aaron Parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rosie Jones
May 13, 2016

Warranty Grife Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had t More

by OldSchool
Recommend Dealer
No
Employees Worked With
Rosie, Scott Morris, Phil Ford
January 30, 2016

Service department ready to resolve customer issues. On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the More

by Unhappy 1/22/16
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 02, 2016 -

Randall Reed's Planet Ford responded

Thank you for allowing us the opportunity to assist you with your Service Department visit. At Planet Ford in Humble, customer satisfaction truly is our top priority. We are so happy to hear that our team were able to address your concerns and get you and your car back on the road. We would also like to thank you for taking time to share your feedback. If we can be of any additional service, please let us know.

August 19, 2015

The service department team I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford ne More

by Tracibelle
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Shirley, Jeff Stapp
Aug 20, 2015 -

Randall Reed's Planet Ford responded

Tracibelle, Thank you for choosing Planet Ford and for allowing us the opportunity to earn your business. We appreciate your kind praise and review. Should you need anything down the road, please let us know.

April 10, 2014

2 hours waiting despite of having appointment I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one per More

by h_K_Houston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
August 02, 2010

I had a problem with my moon roof and through the recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping t More

by jraubsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie Kerr
Sep 01, 2010 -

Randall Reed's Planet Ford responded

Thank you for the great review. We always appreciate our customers leaving feedback so we can improve our business.

August 19, 2008

Service department is the worst I've ever experienced. Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house More

by cherrypratt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
5
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