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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,189 Reviews

1,189 Reviews of Randall Reed's Planet Ford - Service Center

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September 07, 2019

Service Took my truck to check out a engine light. Left it for three days never communicated with me to let us know how it’s going on the third day I called More

by Nelly Ruiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Perry Winkfield
Nov 05, 2019 -

Randall Reed's Planet Ford responded

Nelly, thank you for taking tie to share your feedback. Our customer's total satisfaction is always our top priority. We have share your review with our management team to look further into this matter. Should you have any additional details you would like to share, we invite you to e-mail social@planetford59.com.

September 06, 2019

Great Job Excelente servicio , muy amables y al pendiente de lo que necesitamos muchas gracias por su ayuda ! Es un placer estar en la agencia el personal siemp More

by Gustavo Cadena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hervey Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Jones
September 06, 2019

Great service Quick service. Was done with high quality and exactly the way I wanted it done. Everyone was super friendly. Will be coming back! It was great! More

by Grantmg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Garrow
September 02, 2019

Great Service and Fast Turn Around Time! The service advisors here treat you right and get whatever service you need done to your vehicle done in a timely manner! Would recommend to anyone no More

by Duckworth123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2019

Awesome Service Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Jones
August 29, 2019

Mr Jeff Stapp and his crew are excellent. From sales, Guy Guidry, to Service, Jeff Stapp, the experience at Randle Reed Ford in Humble has been outstanding. Both these two folks are the best. More

by Roscoe Petersen 2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blain Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stapp
August 29, 2019

Oil change Went in for basic oil change, I rated 4 stars instead of 5 is because they forgot to change the oil change reminder sticker which I didn't notice unti More

by jlara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John 'JT' Thomas
August 29, 2019

Trouble with my sync system My service advisor was very courteous and attentive. He called every day for progress report. I was extremely satisfied with my overall support. It More

by Ones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Lang, Brian Smith
August 27, 2019

Oil Change - Check Engine Light August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, N More

by Curtis748
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the service writer, but she was very nice to me.
Aug 28, 2019 -

Randall Reed's Planet Ford responded

Thank you for sharing your valuable feedback. We have shared this with our management team as well. Customer satisfaction is always our top priority and we appreciate you taking time to let us know about your visit. Should you need anything additional, please do let us know.

August 27, 2019

Good job I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than More

by canhopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John 'JT' Thomas
Aug 28, 2019 -

Randall Reed's Planet Ford responded

Thank you for sharing your kind review and valuable feedback. We appreciate our customers taking time to let us know about their experience so that our team can learn more about you and your visit. Customer service is always our top priority!

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