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Randall Reed's Planet Ford - Service Center
Humble, TX
1,158 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,158 Reviews of Randall Reed's Planet Ford - Service Center
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August 06, 2019
Fast Friendly Service The people that work at the Ford Dealership in Humble have been servicing my F250 ever since I bought it from them. I've always been satisfied with th The people that work at the Ford Dealership in Humble have been servicing my F250 ever since I bought it from them. I've always been satisfied with their service. And I usually have the clean my truck up and detail it and I gotta say when I pick it up it looks better than I can get it to look. Shining. More
by MJTHADJ
Employees Worked With
Joseph D. Faul Jr./ service advisor, John 'JT' Thomas
August 05, 2019
Service Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addres Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addressed promptly. More
by Mashdds
Employees Worked With
August 05, 2019
Apathetic employees and service Went in for an oil change and Ford recall. Quicklane intake employees were unprofessional, they were complaining about the new technician. Drove acros Went in for an oil change and Ford recall. Quicklane intake employees were unprofessional, they were complaining about the new technician. Drove across to service, waited outside for service advisor, after 5 minutes, went inside and found 3 service advisors at their desks and 1 assisting a customer. Approached Ms. Jones and presented her with the Ford recall letter. She said I would have to come back on Monday (it was Friday morning) at 7 am and leave my vehicle there for a day. Unhappy with the service, I went to another Ford dealership, one that is not associated with Randall Reed's Ford dealerships and the recall job was done that same day within 2 hours. More
by Pat
Employees Worked With
Rosie Jones
August 05, 2019
Satisfied The parts I ordered came in and I was promptly taken care of. I am satisfied with the service I received with the Service department. The parts I ordered came in and I was promptly taken care of. I am satisfied with the service I received with the Service department. More
by Trott2
Employees Worked With
August 05, 2019
Good & Bad service I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around and after a few hrs they said the belt was lost and it would be another hour to get it from another location again. After skipping it at that point their checkout service would not work. Stood around for another 20min until they just did a paper authorization. Then they charged my credit card twice. Usually this location has good service but they definitely have to tighten things up. More
by Matt34
Employees Worked With
quick lane
July 18, 2019
Customer service My experience was great,everyone was very professional .no complaints at this time.I would continue to do business with company. The facility was ni My experience was great,everyone was very professional .no complaints at this time.I would continue to do business with company. The facility was nine and clean. More
by Brown,Bettie 116
Employees Worked With
Rosie Jones
July 17, 2019
Awesome service Chase and Taylor have been amazing since I purchased my escape. I would recommend them to anyone looking to purchase a new automobile. They are both a Chase and Taylor have been amazing since I purchased my escape. I would recommend them to anyone looking to purchase a new automobile. They are both awesome. More
by Agazzi!123
Employees Worked With
Nick Lang, Taylor Roberts, Chase Klusendorf
July 03, 2019
Unresponsive, no communication, no service "Booked" my vehicle in for a diagnosis and repair of an ABS issue. Tim told me to take the truck in the next day and they would look at it. They didn "Booked" my vehicle in for a diagnosis and repair of an ABS issue. Tim told me to take the truck in the next day and they would look at it. They didn't look at the vehicle for more than a day and a half. I called and the technicians mailbox was full. Passed on messages to call back with no response until pushed very hard. Was told pm on day 1 that vehicle would be looked at the next morning. Called in the afternoon (multiple times to get a response) and vehicle still hadn't been looked at. Techs voicemail was full so no way to contact other that switchboard every time. They just pass on the call then hang up and it goes to a voicemail box that's full. Very service orientated. I have no issue if you are backed up and can't get to my vehicle, just tell me. Don't make up crap and tell me you'll get to it first thing. Truck would still be there if I hadn't pulled it. More
by Disgruntled
Employees Worked With
Raul Torres
June 13, 2019
Rosie made my visit quick and easy Rosie was absolutely amazing! She went above and beyond to make sure I was in and out as quickly as possible while getting my oil changed. I was con Rosie was absolutely amazing! She went above and beyond to make sure I was in and out as quickly as possible while getting my oil changed. I was confused about my pre-paid service plan and she assured me she would take care of everything. Because of her, I will be visiting the service department at this location again! More
by disneyplanningjen
Employees Worked With
Rosie Jones
May 16, 2019
Maintenance Took care of everything. Realized they missed a recall and put us in a complimentary vehicle. Vehicle was fixed and ready to go same day. Took care of everything. Realized they missed a recall and put us in a complimentary vehicle. Vehicle was fixed and ready to go same day. More
by Spiller1
