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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,251 Reviews

1,251 Reviews of Randall Reed's Planet Ford - Service Center

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February 12, 2020

super professional & friendly fixed everything & helped me get it paid for with ford app points. much appreciated. don't need to add anything else, silly 25 word minimum More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lang
Mar 11, 2020 -

Randall Reed's Planet Ford responded

You said a lot in that 25-word minimum and we thank you. Not only do we appreciate your kind review, but we also thank you for choosing Randall Reed's Planet Ford in Humble. If you need anything down the road, we're here to help.

February 11, 2020

Informative & excellent service provided. Service person excellent communication and explained all regarding this service. Explained service needed. Knowledgeable, I was updated as service pro More

by patballon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Janeau
Mar 11, 2020 -

Randall Reed's Planet Ford responded

Pat, we would like to thank you for sharing your five-star feedback. We enjoy hearing from customers about their experiences at Randall Reed's Planet Ford in Humble. Please let us know if you need anything down the road. We're always here to help.

February 11, 2020

Great Service!! I took my F150 2019 for a 5k service. The service department was very professional, quick and knowledgeable. I will continue bringing my truck to Planet ford in Humble for any service or repa More

by josemiguelperezmedina
Recommend Dealer
Yes
Employees Worked With
Irma
Mar 11, 2020 -

Randall Reed's Planet Ford responded

Jose, we enjoy hearing from customers about their experiences at Randall Reed's Planet Ford in Humble. We appreciate that you took the time to let us know our service team was quick, professional and knowledgable. Thank you for continuing to visit us for your service needs. We are always here and ready to help.

February 10, 2020

Knowing that I have Premier extended warranty, dealer can be more accommodating to my schedule and have on site rental initiated to prevent unnecessary 2 hour wait. More

by cwlaoc
Recommend Dealer
No
Employees Worked With
Amanda Wade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2020 -

Randall Reed's Planet Ford responded

Thank you for taking time to share your feedback. Our team always strives to assist our customers in a timely manner. Our management team would like to look into your concerns. We invite you to please e-mail social@planetford59.com with your full name associated with your vehicle/visit whom you worked with and any additional detail.

February 08, 2020

Excellent service by this dealership Very pleased with the service that I received from this ford dealership. Kept updating how the service was going on with my F-150 Ford More

by magnoliaplace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stapp, Nick Lang
February 05, 2020

Very professional, courteous and thorough. Great people to work with for service on our F150 and F450. Jeff Stapp runs a great service department with excellent techs. More

by Joelbrookshire
Recommend Dealer
Yes
Employees Worked With
Richard Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stapp, Nick Lang, John 'JT' Thomas
Mar 11, 2020 -

Randall Reed's Planet Ford responded

Joel, thank you for choosing Randall Reed's Planet Ford in Humble for your F-150 and F-145 vehicle needs. We appreciate the opportunity to provide service for your vehicles. We would also like to thank you for taking time to let us know that Jeff Stapp and our award-winning team always do an excellent job and are great to work with. Please do let us know if you need anything additional down the road. We're always here and happy to help.

February 04, 2020

Service Tim did a great job handling my F250 repair issue. Repair done in reasonable time and reasonable cost. Tim kept me informed of status. Good More

by 250 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Znidarsic
Mar 11, 2020 -

Randall Reed's Planet Ford responded

Thanks for choosing Randall Reed's Planet Ford in Humble for your Ford F-250 truck service needs. We're happy to see that Tim and our team provided great service and kept you well informed. We greatly appreciate the kind feedback and five-star review. Should you need anything additional, please, let us know.

February 04, 2020

Always Great Service I take my F250 for everything I need for my truck. the service, professionalism, friendliness and speed is the reason. if there are any findings they More

by roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irma
Mar 11, 2020 -

Randall Reed's Planet Ford responded

Roger, we appreciate your wonderful feedback about your service visit to Randall Reed's Planet Ford in Humble. We're happy to read our team always does a great job and keeps informed. We appreciate the five-star review. Please, let us know if you need anything additional.

January 31, 2020

This dealership is excellent. They fixed my vehicle & did an excellent job. It was ready in the time they promised. The service employees were so nice. Josh was great thru the whole process. Thank you More

by Rita
Recommend Dealer
Yes
Employees Worked With
Josh in collision center
January 29, 2020

My advisor J.T was really attentive and helped me out really fast. I am always happy at this dealership because they are fast to do my oil change and everyone is friendly. More

by lizachp
Recommend Dealer
Yes
Employees Worked With
John 'JT' Thomas
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