Randall Reed's Planet Ford - Service Center

Quick response and figure out the issue quickly. Schedule me and got me in and out Schedule me and got me in and out More

I purchased a new car in May of 22 and it was time to schedule for its first maintenance in November. I tried to get a time scheduled which took 3 months to do so and only when I contacted the manager w schedule for its first maintenance in November. I tried to get a time scheduled which took 3 months to do so and only when I contacted the manager was I able to get it scheduled. They had to fix some things that were bad from delivery of the vehicle in May. I also had to have the oil changed and there was a scratch on the car that I didn't know how it got there. I purchased the highest level of maintenance for this vehicle which I was told scratches would be covered. Come to find out they were not. The vehicle sat at the dealership for 6 weeks and 4 of those weeks there was nothing going on with the vehicle and no response from anyone. I would not take my car back for service to this dealerships since they had such poor communication and there lack of keeping the customer informed. More

The guy was polite, fast and new I had to be somewhere more important so he tried and succeeded on doing it . more important so he tried and succeeded on doing it . More

Good communication awesome service, fast and reliable Had a part replaced and they took care of my truck a part replaced and they took care of my truck More

I was really disappointed in the customer service I received. This was my first oil change with my new car. When I arrived no one spoke to me. There were 9 people working and they were all talking to e received. This was my first oil change with my new car. When I arrived no one spoke to me. There were 9 people working and they were all talking to each other, I finally had to ask someone to help me. I made an appointment as I was told to do, but when I got there I was told it was first come first serve for oil changes and that the wait would be 2 1/2 hours. After 2 1/2 hours I finally went to get a status on the oil change to find out my car was done and had been for the past 30 minutes. They handed me my keys, did not give me any update on car, said the car was outside and I could leave. I get outside to find my car blocked in by 5 other cars. It was ridiculous! More

Friendly, concerned about your needs, extremely helpful, fixed vehicle in a timely manner, perfectly happy customer fixed vehicle in a timely manner, perfectly happy customer More

Randall Reeds Planet Ford 59 has been one of the best dealerships I've dealt with. I purchased 1 vehicle here so far, and assisted my brother in acquiring his vehicle. the sales team has been great, real dealerships I've dealt with. I purchased 1 vehicle here so far, and assisted my brother in acquiring his vehicle. the sales team has been great, realistic and down to earth. I purchase vehicles about every two years and will be returning in the short term when its time to purchase again. Tim Znidarsic is my go to guy for service. I really appreciate the fact that he isn't like other service advisors that try to sell you service that you really don't need. For instance last summer, Tim was not available to assist me when I dropped my truck off, and the advisor that helped me, called trying to sell me a throttle body cleaning, and an alignment, when the truck had less than 20k on it. I had just recently had a leveling kit installed less than 2k miles prior, which included the alignment. More

Excellent service. Tim outlined time to complete service and it was completed on time. Pleased with the work. Tim outlined time to complete service and it was completed on time. Pleased with the work. More

Good job service tech was great let me know of all services truck was due for. services truck was due for. More

Planet Ford recently performed a recall service on my 2018 Ford Edge. Their service was outstanding. Everyone I dealt with, especially Tim in the Service Dept., was pleasant and efficient. I highly re 2018 Ford Edge. Their service was outstanding. Everyone I dealt with, especially Tim in the Service Dept., was pleasant and efficient. I highly recommend Randall Reed's Planet Ford and would encourage everyone to buy their Ford from Planet Ford. More