Randall Reed's Planet Ford

Very dishonest, told me they couldn't come down a penny in the car, received bad news about wife's illness, couldn't drive anymore, didn't get the car, next day they dropped the price $900. Would never pur in the car, received bad news about wife's illness, couldn't drive anymore, didn't get the car, next day they dropped the price $900. Would never purchase from them and I purchased from them before.. never again, if you're looking for vehicle, shop elsewhere in Houston. Very dishonest dealer More

I had a great experience. Everything went very smoothly. My salesman had everything ready to go when I got there. He was excellent. Everything went very smoothly. My salesman had everything ready to go when I got there. He was excellent. More

The dealership was helpful / polite in making my purchase. The salesman, Jarrod Williams worked hard in making the transaction. Of course my payment is not what I was looking for but I did it. (h purchase. The salesman, Jarrod Williams worked hard in making the transaction. Of course my payment is not what I was looking for but I did it. (hopefully with no regrets in the future trading) Overall, Planet Ford has been pleasant to work with. More

the time for the return of our work vehicle was not kept promised. delayed our work productivity. was not willing to compensate us a loaner vehicle. After explaining the holdup of our business delay was cau promised. delayed our work productivity. was not willing to compensate us a loaner vehicle. After explaining the holdup of our business delay was causing. Never given us a straight answer when we asked about the cause of the problem only told that the software from Ford wasn't formatting the way it was should. More

Great service from the beginning if internet to in person at the dealership salesman kenadi was the best overall best experience I've ever had purchasing a vehicle!! at the dealership salesman kenadi was the best overall best experience I've ever had purchasing a vehicle!! More

Friendly and helpful. Worked with me to get the payment I needed. Wait was a little long when we picked the vehicle up but everyone was up front and easy to work with. Worked with me to get the payment I needed. Wait was a little long when we picked the vehicle up but everyone was up front and easy to work with. More

Respectful and professional , had no issues whatsoever, my purchase and service all went well thus far . my purchase and service all went well thus far . More

The customers service I received was great and the repair that needed to be done on my vehicle was completed as soon as possible. that needed to be done on my vehicle was completed as soon as possible. More

While i had some initial complaints, the dealership quickly got in touch with me and resolved them. Thank you. quickly got in touch with me and resolved them. Thank you. More

I hate these ratings exercises but realize they can help. Most of the time I simply trash them but my last visit was made good by Steven Bishop. He went out of his way to help...even calling me later to give Most of the time I simply trash them but my last visit was made good by Steven Bishop. He went out of his way to help...even calling me later to give me information i had asked about. I am a bit frustrated with Ford though. I have had Fords for years and have never seen so much problems with my truck. The display screen comes on when it get around to it opting to stay blank or not coming on for miles down the road. More