Randall Reed's Planet Ford

Our experience with Randall Reed's Planet Ford was with the Quick Lane Auto Department owned by Randall Reed's Auto Dealership. The manager, Ricky, was an awesome person to deal with. I think he was one of the Quick Lane Auto Department owned by Randall Reed's Auto Dealership. The manager, Ricky, was an awesome person to deal with. I think he was one of the managers. If he is not a manager, he should be. He really has people skills. He made our experience really fantastic and that is very hard to do when it comes to car repair! Our transmission was gone and our mount(I think it was called that) was gone. He worked with us and our car warranty people, Endurance, to get both problems repaired with only our deductible due from us. He called Endurance and they agreed to pay for the repair of both problems. He was very patient and very helpful in getting our car repaired. He made sure everything was done right. I have never had car repair people work so good with us to get our car repaired.. These were two different times. We did not have a way home when we left our car with them. He had us bought home. He picked up the car when our transmission went out. He handled the Endurance Car Warranty part of the our car problem each time. Endurance was great in paying their part and having us to pay only our deductible. Ricky was very good at handling the warranty part. He did not give up on getting my car repaired both times, for the mount and the transmission. He was successful in handling EVERTHING. I would recommend Quick Lane because of the people working there. There was also the mechanic that worked on the car. I am sorry that I did not get his name. We really appreciate how well they worked with us and how they worked with the car warranty department. Ricky and the mechanic are really great people to take your car to at QUICK LANE at Randall Reed's Planet Ford. If you have a problem with your car, I really recomment QUICK LANE. They really worked with us to get our car working and they were very successful in getting it repaired with very low cost to us. It is doing great! Fantastic work! He knows what to do, very knowledgeable. Thank you Ricky. You made me a believer in Quick Lane auto repair and I pray that you continue to do excellent work at Quick Lane for your customers. There is another person that works there that will work with you. His name is Adrian. More

Salesman was friendly,efficient and knowledgeable, wish finance could find a quicker way for their step in the process, only thing I was uneasy about was the mileage on the car facts and mileage showing in finance could find a quicker way for their step in the process, only thing I was uneasy about was the mileage on the car facts and mileage showing in the car and my paperwork were significantly different and the reason given didn’t make sense to me but overall I’m happy! More

Great experience. Jonathan made it easy and quick. As quick as buying a car from a dealership can be. It was my first time buying a Ford. If I buy another Ford Jonatha Jonathan made it easy and quick. As quick as buying a car from a dealership can be. It was my first time buying a Ford. If I buy another Ford Jonathan and Planet Ford will be my first call. More

I definitely recommend working and dealing with the team at planet ford. Great and quick service every time. at planet ford. Great and quick service every time. More

Darren made the buying experience seamless, fair price on my trade, and the exact truck we wanted. my trade, and the exact truck we wanted. More

I've been coming here for years always top notch customer service. I know im in good hands when i walk in the door. service. I know im in good hands when i walk in the door. More

The dealership did a great job performing service and addressing the issue with my vehicle. addressing the issue with my vehicle. More

Sales person is not interested in the customer only in selling Mr Josh is good selling Mr Josh is good More

Sales experience was quick and easy. I made them a good offer and they accepted it without trying to squeeze me for more profit. No hard sell for additional warranty or service plans. Th I made them a good offer and they accepted it without trying to squeeze me for more profit. No hard sell for additional warranty or service plans. The only drawback overall was that the dealer applied spray in bed liner was not done very carefully, some bed tie downs were removed prior to installation while others were just sprayed over, there was a little overspray and a smudge in the bed liner. Also, there were pieces of masking tape left on the roof and rocker panel. More

I was lied to and mislead by the sales men. He was full of empty promises and deception. Telling me that before he can sell a used truck they would do tires brakes and make sure it’s road worth He was full of empty promises and deception. Telling me that before he can sell a used truck they would do tires brakes and make sure it’s road worthy which they did none of. No I have a used car loan with a truck that needs brakes and tires. On two separate occasions he told me he would do those things before the truck was sold. I show up day of to buy the truck. And none of those things were done. But on the price he marked all of those things with a large price. I asked what that extra charge was and he said certain fees. I had to ask three different times about that 4,000$ charge. He was charging me for the things he promised would be done that were never done. More