Randall Reed's Planet Ford

Kenneth Riley was a great salesman. No pushing to make a decision on a car No pushing to make a decision on a car More

Javier was very knowledgeable about the Mercedes, pointed out the things he thought I needed to know and he was enjoyable to work with. To him no question was a dumb question. He was able to answer and/or out the things he thought I needed to know and he was enjoyable to work with. To him no question was a dumb question. He was able to answer and/or explain them. He was awesome!! More

Great service and communication from Christian and Billy, they are still following up if everything is good. We will consider our next purchase with them. they are still following up if everything is good. We will consider our next purchase with them. More

Extremely happy with the service we received. They made buying a car super easy. Definitely will buy from this dealership again! They made buying a car super easy. Definitely will buy from this dealership again! More

Such a great team. My vehicle was well taken care of and within the timeframe that was promised! I will definitely be back My vehicle was well taken care of and within the timeframe that was promised! I will definitely be back More

Took truck in on a Tuesday after speaking with advisor Monday. Recall for tailgate and message center showing unnecessary trailer disconnect message. Nothing done for a week with little communication. Had Monday. Recall for tailgate and message center showing unnecessary trailer disconnect message. Nothing done for a week with little communication. Had to have truck so picked it up Monday with nothing done. More

Dealer tells you one thing and does another. Lie to your face. First car broke down. I told them I was not happy with it. They gave me another to try til Friday. Came back Friday to sign papers Lie to your face. First car broke down. I told them I was not happy with it. They gave me another to try til Friday. Came back Friday to sign papers on Second car and cancel first. They said I had to get the first car because they had turned in or finalized first the contract. I refused. I found a policy for 14 days they have give me a car that I am happy with or give my 4,000 down payment back. 3 months later I still had no tags. The whole time they had them. Would not release because of their mess up of $500 from first contract to second contract. So I had to pay that to get my tags. Cynthia was our salesperson. She was the sweetest and trying to help as much as she was allowed. NEVER AGAIN!!!!! More

Tim in the Service Dept. was excellent, with everything that was going on with my vehicle, he has the best customer service. was excellent, with everything that was going on with my vehicle, he has the best customer service. More

Quick and painless. Understood the issue and executed a fix for it. Very clean waiting room that includes a cafe. Understood the issue and executed a fix for it. Very clean waiting room that includes a cafe. More

I’ve purchased 2 vehicles from Planet Ford in Humble. I always bring my truck for service there even when I needed collision repair. Excellent costumer service especially Mr. Steve Bishop, he’s always pr I always bring my truck for service there even when I needed collision repair. Excellent costumer service especially Mr. Steve Bishop, he’s always professional. More