Randall Reed's Planet Ford

The experience went smooth at the beginning. We made a great deal on the car but I shouldn't have expected the dealer to actually to do what they said. The car just got off the truck and I saw it in "raw" great deal on the car but I shouldn't have expected the dealer to actually to do what they said. The car just got off the truck and I saw it in "raw" form. The front left of the white 2009 Malibu had a cracked bumper from a low speed impact and it went from top to bottom. The gear selector trim had a broken clip and would not set all the way down and could be lifted with a finger. The rear of the console had either a flap or cup holder assembly that was broke; there was remnants of it laying in the back. The interior and seats were filthy. Other than being dirty, I didn't mind any of this, simple fixes. The sales man Michael Peoples was real reassuring, as any typical sales man at a Stealership. He was leaving for vacation the day I signed papers and came in just to see me. Michael was so friendly because I do work at a credit union and explained he wanted to create a good relationship. After that Saturday (8-11-2012), I received a phone call that the car would be ready late Wednesday. As I was walking out the door to take one last look and test drive, the bumper wasn't fixed, the seats were still filthy, and every piece explained above was not fixed. The deal was off and this is ok except Michaels' conflict of interest put me in a bind because he bought my car cash with his business partner (fellow employee) in order to sell it for a personal profit. This was explained at his desk in low voices and his wife sneaking cash to us. The worst part is the GM, Chuck Kramer, refused to deal with the situation and stood up for this type of behavior. Watch out for the shady business happening here because they will say and do anything. Not to mention my Fiance's family is personal friends with Mr. Kramer's. Shows a lot about his character and the culture he supports in a business. More

CHUCK KRAMER THE PARTNER OWNER OF THIS DEALER SHIP TOLD ME TO MY FACE THAT I AM A USED CAR BUYER AND I MEAN NOTHING TO HIM. I AM NOT A SATISFIED CUSTOMER AND WILL NEVER DO ANY BUSINESS WITH THIS DEALER ME TO MY FACE THAT I AM A USED CAR BUYER AND I MEAN NOTHING TO HIM. I AM NOT A SATISFIED CUSTOMER AND WILL NEVER DO ANY BUSINESS WITH THIS DEALERSHIP AGAIN. I bought a 08 Nissan Pathfinder for $20,000 correct me if I'm wrong but that's a lot of money. My wife and I were expecting our third child in three days so we were looking for a much bigger vehicle than our 06 Honda civic with 70000 miles currently on it that we traded which was a Vehicle that was in perfect condition besides a small dent in the driver side door. So we test drove the Nissan Pathfinder and it drove wonderful, it was big and roomy with 3 roll seating and my wife and I loved it. But keep in mind it was like like 100 degrees out side so we didn't roll the windows down or even think to check them to make sure they worked. We didn't think to check the auto door Locks either or check the windshield wiper resivor that hel the wiper fluid which we found out later it had a huge hole in it and that's why no fluid was in there. The dash lights and tire pressure gadge were on but the sales person said, "I will make sure these gages are off before you drive this off the lot. OH Wait I forgot to mention that after we bought the car and drove off the lot. We realized the Nissan Pathfinder wasn't even inspected before it was sold to me. So I drove around for 2 days with out an inspection sticker or registrasticker or windows or door locks or wiper fluid. I then called the dealership to talk to my sells person Mr Peoples and asked him why after the fact that I purchased a 20,000 dollar vehicle I am realizing that there are things wrong with it. His response was, I didn't know or think to check for these issues, I assumed that the car was inspected and ready to go. Let me tell you something Mr people was the only carding and professional employee that worked there. I had no problem with him besides te fact he sold me a vehicle that he didn't know about. So I drove to the dealership to persnaly talked to the managers ERIC BARBOSA, ALLEN OWENS AND THE OWNER CHUCK KRAMER who were all total jerks ans didn't want to correct there mistakes or fix my vehicle. The owner told me to my face when I explained to him what was going on. " I will only fix the windows and nothing else because everything will be over 700 dollars to fix and I am not paying for that." I asked for a reason why he isn't fixing anything else and he said "this conversation is over and I am not doing anything else for you." THESE GUYS LOST A GREAT CUSTOMER FOR SURE!!!!! More

I purchased a new Ford Fusion from the Humble store four years ago for my mother in law. The purchase went exactly as I expected and she has never complained about any service issues from this location. A years ago for my mother in law. The purchase went exactly as I expected and she has never complained about any service issues from this location. And so it made good sense to return to Randall Reed's Humble location for the purchase of a new vehicle for my daughter. I used the wealth of the internet to research this purchase. In the end, we narrowed our selections to three cars including a 2012 Ford Escape LX. Mr. Richard Fuller answered my internet request. And then he did the impossible ... he found a number of LX vehicles in a market other Ford locations found empty (July is the model change month ... 2013's are out). He met my price expectations and demonstrated an impressive initiative to meet all my expectations. Unfortunately, my daughter absolutely desired a black exterior. And so Mr. Fuller found several black EX vehicles that approached our price expectations. Price and value were my criteria. My daughter was more interested in color, features and in the end, a different style. Although I wanted the Escape, she chose a different brand. The experience was a very good one for me. I will return to Randall Reed Ford Humble and seek the services of Mr. Richard Fuller for my next purchase (next year). More

BUYER BEWARE!!!! WORSE EXPERIENCE EVER!!!!We negotiated a price on our F250 Super Duty of 51K plus TTL and a trade in value of 25K. We got to the dealership at 4:30pm but did not sign the papers until midnig price on our F250 Super Duty of 51K plus TTL and a trade in value of 25K. We got to the dealership at 4:30pm but did not sign the papers until midnight. The finance person quoted us 7.29 interest rate and tried to sell us an extended warranty for 2600 and a maintenance package for 650. We did not agree on the interest rate. He promised that if we would sign the papers (it was the last day of the month) that he would speak to Ford Credit and get us a lower interest rate on Monday. We trusted him to do this because we had bought 5 other vehicles from Planet Ford in the past year. When we got home that night, I reviewed the paper work and saw that the selling price of the car was not 51K but 63K ( which was 3000 over MSRP). I also noticed that the trade value of the car was 23,500 instead of 25K. Monday morning my husband left work and we went back to the dealership. We were told that the deal had to be written this way so Ford would accept it. After 2 hours of negotiating, they agreed to take $1770 off the selling price and give us an interest rate of 5.29. We reluctantly agreed, signed the papers and went home. At home I was looking at the paperwork and noticed that the price of the extended warranty and maintenance package had gone from 2600 to 3400 and 650 to 1650. These CROOKS had added 1800 dollars to the back end of the deal!! We were furious, went back to the dealership and refused the maintenance and extended warranty. They reluctantly drew up a new contract which dropped our payment 100 a month. We left swearing never to return. A couple of weeks later, we get a letter from Ford that says the Maintenance and extended warranty are part of the deal. We call Ford and tell them that we canceled. They told us that planet ford needed to resubmit the corrected contract. Now, Fred, the finance person says that cant't happen. All he can do is refund the cost of warranty and maintenance but our payment must stay the same. Meaning we will pay 7200 dollars more! Also, they will not give us a check, they will take it off the balance owed. I am so upset and confused. The way I see it, I will still be paying 3000 for something I don't have over the life of the loan! I am so dissatisfied and upset. I WILL NEVER BUY A FORD AGAIN MUCH LESS GO TO ANY RANDALL REED PLANET FORD DEALERSHIP....BUYER BEWARE!!! More

This dealership does not care about their customer service, once they get your money if you want anything done, they rely on "that is not a safety issue, it works". Owen was the worst, i came in beca service, once they get your money if you want anything done, they rely on "that is not a safety issue, it works". Owen was the worst, i came in because windshield needed replacing which i am sure they knew about, i was just lucky that it rained and i was able to see that it leaked. In addition the price that was listed on the internet was not the price that the finance manager said it was. Working with this group of people was very frustrating, i did write a letter to the Attorney General and the board members for Ford Motor Corporation. Worst company ever does not care about making things right!!!!!! More

Ouch. Hold on tight to your wallet. If you think you have a deal with the salesman, this is only your first hurdle, then you get run over to the "finance" manager and he will really suck the money out o have a deal with the salesman, this is only your first hurdle, then you get run over to the "finance" manager and he will really suck the money out of you whether you know it or not. Then READ EVERY LINE of the papers you are about to sign and look for all the unnecessary add-ons that you cannot even recognize. Especially look for the "Customer Benefits Package", which is an unnecessary add-on of $450 - $850, which essentially gets you an oil change for $6 disposal fee. Save yourself the grief, do business elsewhere. More

I drove from Galveston to Humble to look at a 2011 Mazda 6. They told me it had gone through their 106 point check. I took the car to a company Called Auto Exam where they discovered a oil pan leak. It cost 6. They told me it had gone through their 106 point check. I took the car to a company Called Auto Exam where they discovered a oil pan leak. It cost me time and 100.00. I returned the vechile and they would not fix it. They wasted my time. The salesman was Paul Stroud and his Manager was Allen Owens. Stay away from this company. After all was said and done I called Allen Owens and all he could do is say that he was sorry. Well they sure are. More

Bait and switch. Dishonest sales staff, a great reason to buy elsewhere! Crooks! Simple dishonest sales techniques. I tried to make things right with the "Manager" and I could not do it. The web ad sa to buy elsewhere! Crooks! Simple dishonest sales techniques. I tried to make things right with the "Manager" and I could not do it. The web ad said this vehicle for tis amount, when I showed up to buy it, whoops, that was a manual Fiesta not automatic, we cannot sell you that car for that amount. I was told that there is a disclaimer but this sales team uses that often to up sell poor fools that call there. I am contacting the Attorney General as well as the BBB. The sales team at Randal Reed Ford in Humble are crooks. Verifiable crooks. More

Mr. (MANAGER), 11-29-2011 Your employees do not stick to there agreements and 11-29-2011 Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. The sales manager confirmed the deal. When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal". I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! They knew that they were going to try to pull this trick on me before I ever left home. I went to the Manager in the main building to talk to the manager on duty. The sales manager did the same thing, He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on. The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling. They all knew this was standard practice of cheating their customers. I wonder how they would feel when they get treated the same way. Shame on Randall Reed Ford in Humble Texas. Is this what you want your dealerships known for? More

DO NOT BUY HERE. INCOMPETENT CUSTOMER SERVICE. HORRIBLE BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF THOSE WORKERS. I WILL BUY ELSEWHERE. THEY ARE NOT THE ONLY CAR DEALER. More