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Randall Reed's Planet Ford
Humble, TX
2,638 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,638 reviews
September 19, 2024
I brought my Ranger in for an oil change service, with a request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no apparent reason. 1) I had to call back numerous times to check on my vehicle. No service person would return a call. 2) The sun visor was ordered (supposedly). I have never heard back on the status and it has been over 6 weeks. 3) The transmission appointment was scheduled for 90 days from my original request. So I drive a potentially failing transmission for 3 more months before someone is available to look at it. 4) I have called back and the service person who I originally worked with is always out, at lunch, or unavailable. VERY POOR customer service! More
by lewis11
Verified Customer
September 17, 2024
I was promptly greeted upon arrival and explained the service that I needed. My vehicle was taken into the service bay in just a few minutes and it didn’t take long to complete it service that I needed. My vehicle was taken into the service bay in just a few minutes and it didn’t take long to complete it More
by BRENTBURLEY57
Employees Worked With
September 17, 2024
First time in the shop, they had my truck for almost 6 weeks. This most recent time, to fix what they caused during the first visit, I am going on 3 weeks. Luckily, this time they gave me a loaner vehicle weeks. This most recent time, to fix what they caused during the first visit, I am going on 3 weeks. Luckily, this time they gave me a loaner vehicle. More
by charlesallen0
Employees Worked With
Jeff Stapp, Jose Alvarado, John Aills
September 16, 2024
Always great service! Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. More
by armyjay
September 16, 2024
Thank you for your help. Much appreciated, hope to come again soon when I’m in the area. Much appreciated, hope to come again soon when I’m in the area. More
by ZERBI21
September 16, 2024
Brittany was awesome. She kept me in the know. I would recommend her to everyone I know She kept me in the know. I would recommend her to everyone I know More
by paulacombs75
Employees Worked With
September 16, 2024
It’s the most inept service department of any car dealership. They don’t take appointments and they don’t service your car . I was sent to a near fast service shop dealership. They don’t take appointments and they don’t service your car . I was sent to a near fast service shop More
by lilmurphy77
Employees Worked With
September 14, 2024
Fast easy service , advisor easy to communicate and understanding and polite , would recommend to Freinds and family . understanding and polite , would recommend to Freinds and family . More
by GUEVARAI52
Employees Worked With
