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Randall Reed's Planet Ford
Humble, TX
2,637 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,637 reviews
July 20, 2019
Great customer service and care Chase and Byron were very friendly, helpful and attentive to our requests. They helped us find the right truck at the right price for our son. Great j Chase and Byron were very friendly, helpful and attentive to our requests. They helped us find the right truck at the right price for our son. Great job! More
by Slider13
Employees Worked With
Chase Klusendorf
July 18, 2019
Experience of a life time This was the most stress fee experience I have ever had buying a car. Thank you so much for yeiding your time to find is the perfect vehicle in our bu This was the most stress fee experience I have ever had buying a car. Thank you so much for yeiding your time to find is the perfect vehicle in our budget. With a surprising low car note and interest rate. More
by Shenderson
Employees Worked With
Chase Klusendorf
July 18, 2019
Perfect Car Buying Experience Michael was kind, patient and helpful. He took what had been a terrible month long process at another dealership and turned it into us driving home wi Michael was kind, patient and helpful. He took what had been a terrible month long process at another dealership and turned it into us driving home with two vehicles we are SO proud of. More
by LCessna
July 18, 2019
Customer service My experience was great,everyone was very professional .no complaints at this time.I would continue to do business with company. The facility was ni My experience was great,everyone was very professional .no complaints at this time.I would continue to do business with company. The facility was nine and clean. More
by Brown,Bettie 116
Employees Worked With
Rosie Jones
July 17, 2019
Awesome service Chase and Taylor have been amazing since I purchased my escape. I would recommend them to anyone looking to purchase a new automobile. They are both a Chase and Taylor have been amazing since I purchased my escape. I would recommend them to anyone looking to purchase a new automobile. They are both awesome. More
by Agazzi!123
Employees Worked With
Nick Lang, Taylor Roberts, Chase Klusendorf
July 14, 2019
Phenomenal Service and Deal Chase worked wonders. His and Taylor's service/attention/communication were second to none. Truly the best experience I have ever had, and they exceed Chase worked wonders. His and Taylor's service/attention/communication were second to none. Truly the best experience I have ever had, and they exceeded all expectations!! I work in the credit union industry and went through some of our preferred dealers first. Chase and his team provided better service and pricing while not even being directly affiliated with our preferred list. He delivered on all promises, from the truck to the time for financing and beyond. You won't be disappointed if you work with him and his team. Makes a fun experience fun and not painful like some dealers can. More
by mspisak
July 09, 2019
New Truck I would like to say this is one of the better truck buying experiences I have had, and I have had a lot. The team that worked with me and my wife were I would like to say this is one of the better truck buying experiences I have had, and I have had a lot. The team that worked with me and my wife were very patient with our decision making. Chase was very helpful and his good attitude was the main reason we bought our truck at this dealership. More
by HisandHersTrucks
Employees Worked With
Chase Klusendorf
July 08, 2019
Great Service till finance! Overall wonderful! We traded in two cars for one. This is my third time purchasing a vehicle from Planet Ford in Humble. Levi our salesman and Shawn with technology wer We traded in two cars for one. This is my third time purchasing a vehicle from Planet Ford in Humble. Levi our salesman and Shawn with technology were wonderful. Highly recommend them. We were the last people to be helped and both guys never made me feel like I was bothering them or they were in a hurry to get home. Levi asked what I was looking for found a couple to look at pulled them up and let me take my time. Was not pushy, did not make me feel like I had to pick one. Wonderful experience! Finance wish I didn’t have to deal with them. He was spending my money telling me since you are losing a car payment you can take on an extra $100 on your new payments. That was annoying. You could tell that he was trying to hit his goal on sales products. As usual I had to haggle the payment that we had already agreed on. Finance is literally the reason I hate buying vehicles. More
by soc611
July 08, 2019
DynamicDuo Alan Wade and William Ballard were the best salesmen I've dealt with. They made sure I was taken care of and all of my needs were met. They were very Alan Wade and William Ballard were the best salesmen I've dealt with. They made sure I was taken care of and all of my needs were met. They were very professional and courteous. I will always buy my vehicles from them. More
by Hudsontj
Employees Worked With
Alan Wade, William Ballard, Mario in finance
July 03, 2019
Unresponsive, no communication, no service "Booked" my vehicle in for a diagnosis and repair of an ABS issue. Tim told me to take the truck in the next day and they would look at it. They didn "Booked" my vehicle in for a diagnosis and repair of an ABS issue. Tim told me to take the truck in the next day and they would look at it. They didn't look at the vehicle for more than a day and a half. I called and the technicians mailbox was full. Passed on messages to call back with no response until pushed very hard. Was told pm on day 1 that vehicle would be looked at the next morning. Called in the afternoon (multiple times to get a response) and vehicle still hadn't been looked at. Techs voicemail was full so no way to contact other that switchboard every time. They just pass on the call then hang up and it goes to a voicemail box that's full. Very service orientated. I have no issue if you are backed up and can't get to my vehicle, just tell me. Don't make up crap and tell me you'll get to it first thing. Truck would still be there if I hadn't pulled it. More
by Disgruntled
Employees Worked With
Raul Torres
