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Randall Reed's Planet Ford
Humble, TX
2,647 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,648 reviews
November 12, 2019
Excellent attention they make me easy to buy new truck f-150 Platinum 2019 thanks to everyone to help me I am very happy thanks f-150 Platinum 2019 thanks to everyone to help me I am very happy thanks More
by Gustavo Oqueli
Employees Worked With
Other Employees :
Georgina Dela Trinidad and lindy technology department , Jose Castillo
November 08, 2019
Worse dealership experience ever!I brought my truck in Worse dealership! I brought my truck in for two recalls and it took them a MONTH to get it done because they couldn’t seem to fix the problem correc Worse dealership! I brought my truck in for two recalls and it took them a MONTH to get it done because they couldn’t seem to fix the problem correctly! The FIRST time when they were supposedly done I searched it completely to make sure nothing was broken or taken and sure enough my cup holder insert was missing and when I brought it to their attention they asked me if I was sure it was in there when I dropped it off as if I was lying!!! Of course it was in there when I brought it in! They ordered me a new one but then I turned my radio on and my display screen wouldn’t come on! So then I had to leave it there AGAIN so that they can fix my radio (took them two MORE weeks). I get my truck back and I check everything out before I leave and everything seemed good until I leave the dealership and my transmission started to mess up! I had to once AGAIN take it back to have them fix it! This is my work truck so I had to miss out on work for their stupidity! I will never use this dealership nor will I ever recommend this dealership to anyone. More
by Freddie G
Employees Worked With
John 'JT' Thomas
November 06, 2019
750 mile drive Everyone was friendly and attentive. I had been looking for a new vehicle and contacted this dealership via the internet. I talked with a salesman an Everyone was friendly and attentive. I had been looking for a new vehicle and contacted this dealership via the internet. I talked with a salesman and told him what I was looking for and my expectations. I told him that I lived out of state and wanted to deal in stone before I drove 750 miles one-way. The salesman contacted me and advised that the deal was within my parameters that I had set. I drove from New Mexico under the premise of one deal and got a different one when I got there. The Salesman was nice and helpful, but when I got into finance the numbers I was told, before I drove from New Mexico, were not the same. Finance tried to help by finding different financing options. I made the deal anyway. (The Dealership did reduce the price of the vehicle by 500 dollars on an issue that I brought up and I appreciated that.) More
by sold
November 05, 2019
Great Service. Thank you! Fast and they kept me informed as I requested. My car came back clean and was running like new. It is hard to find such great Service. as I requested. My car came back clean and was running like new. It is hard to find such great Service. More
by Drew
Employees Worked With
Luis, Nick Lang
November 05, 2019
Great service. JT was very friendly and helpful. Understood my needs and completed the work earlier than he promised. The new key fob works great. Understood my needs and completed the work earlier than he promised. The new key fob works great. More
by Dijo
Employees Worked With
John 'JT' Thomas
November 05, 2019
purchase Great service and prompt attention was given to me and my wife when we entered the dealership. We met with Richard Fuller and he was attentive to ever Great service and prompt attention was given to me and my wife when we entered the dealership. We met with Richard Fuller and he was attentive to every detail and made the truck buying most pleasurable. More
by Doug
November 05, 2019
sold me a bad truck haven't made 1st payment and have to put in shop and they knew it but didnt tell me.never again!! check engine light came on after 3 days truck stop running had to get it towed to the put in shop and they knew it but didnt tell me.never again!! check engine light came on after 3 days truck stop running had to get it towed to the dealership ship. they claimed because i put e85 in it it messed up the fuel pump but its a e85 truck.. they said that was all that waa wrong. I take it to get check and find out i need a catalytic converter. havent had the truck 3 weeks i will never buy another vehicle from planet ford again More
by williej
Employees Worked With
...not listed
November 04, 2019
I absolutely love my new vehicle!!! I went in looking for a potential buy, but trying not to get my hopes up. I was expecting to walk out empty handed. Boy was I wrong!!!! They found me a perfect vehicle!!! a potential buy, but trying not to get my hopes up. I was expecting to walk out empty handed. Boy was I wrong!!!! They found me a perfect vehicle!!! I was just floored. I'm coming from a 2009 Ford escape which is pretty roomy, and didn't want to go smaller. The newer 2019 is a bit smaller than my 2009, but the Ford Edge was the exact upgrade I needed. I hadn't even seen it and the sales guys were amazing. I told them what I didn't want which was a size concern for me. And my budget. It fit better than a glove. Super nervous the first 3 days driving a new vehicle for the first time in 10 years but it's been so much fun! It picks up nicely. I can't believe they found me a perfect car. From the moment I stepped out of my car, to the driving away. The attention to details and the patience they have is spectacular. I left feeling very good. I'm one to get cold feet on big purchases, but this one was just right. The next time I have to buy another vehicle, I am 100% coming back to Randall Reed's Planet Ford on 59. I'm not even going to look else where. Best buying experience ever. More
by Hazel
November 04, 2019
Michael grissom is a really good salesman he helped me get the payment I was really looking for! Good customer service also really good prices had a great experience thank you planet ford get the payment I was really looking for! Good customer service also really good prices had a great experience thank you planet ford More
by Ford
November 04, 2019
Decided on a 2019 Ford F-150 STX FX4. My salesman Joshua McLeod was great, he was very helpful and straight to the point! After purchase, I had a few issues with the vehicle, however everyone at the dealer McLeod was great, he was very helpful and straight to the point! After purchase, I had a few issues with the vehicle, however everyone at the dealer was very friendly and prompt to get my issues resolved! More
by NathanB
