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Randall Reed's Planet Ford
Humble, TX
2,652 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,652 reviews
February 04, 2020
Always Great Service I take my F250 for everything I need for my truck. the service, professionalism, friendliness and speed is the reason. if there are any findings they I take my F250 for everything I need for my truck. the service, professionalism, friendliness and speed is the reason. if there are any findings they always call before proceeding with the work. More
by roger
Employees Worked With
Irma
February 03, 2020
This dealership did a great job with following up and contacting me directly. They were easy to negotiate price and provided reasonable trade in. I would recommend this dealership to anyone in the market contacting me directly. They were easy to negotiate price and provided reasonable trade in. I would recommend this dealership to anyone in the market for a new vehicle or needing service on their ford vehicle. More
by colt.farquer
January 31, 2020
This dealership is excellent. They fixed my vehicle & did an excellent job. It was ready in the time they promised. The service employees were so nice. Josh was great thru the whole process. Thank you did an excellent job. It was ready in the time they promised. The service employees were so nice. Josh was great thru the whole process. Thank you. More
by Rita
Employees Worked With
Josh in collision center
January 31, 2020
Great service assistance and updates the service dept work very hard to keep client inform. Need a bit of work on loaner car available the service agreement provide a car if your car need to stay but no work very hard to keep client inform. Need a bit of work on loaner car available the service agreement provide a car if your car need to stay but no car available to loans thank you More
by Marco.rivera1968
January 29, 2020
Service was outstanding. Amanda was very nice, knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks knowledgeable and responsive. Service was quick and hassle free. Received my vehicle ahead of schedule. Amanda Rocks! Thanks More
by bakerhcb
Employees Worked With
January 29, 2020
My advisor J.T was really attentive and helped me out really fast. I am always happy at this dealership because they are fast to do my oil change and everyone is friendly. really fast. I am always happy at this dealership because they are fast to do my oil change and everyone is friendly. More
by lizachp
Employees Worked With
John 'JT' Thomas
January 28, 2020
Easy, Fast, Smooth, Confident. That is the way to best describe my buying experience at Planet Ford 59. Staff were amazing and all it took was 12 text messages to come to a deal. Ask for Josh McLoud when describe my buying experience at Planet Ford 59. Staff were amazing and all it took was 12 text messages to come to a deal. Ask for Josh McLoud when doing business. More
by Pete D.
January 28, 2020
Customer Service is their TOP PRIORITY I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all I took my SUV in to Planet Ford 59 to have a recall completed. The staff went above and beyond to make sure that my vehicle was serviced and that all 3 of my boys were comfortable and content while we waited. There is a snack bar/cafe with a lounge area where the boys were able to watch TV and drink hot cocoa while I completed paperwork with Jason. Jason was great! I told him how I had to get the boys to the dentist - he arranged for a loaner vehicle and made me feel like a valued customer. More
by boyfullyblessed
Employees Worked With
Jason Boatwright
January 27, 2020
Top Notch Customer Service 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend t 5 Star customer service. This ford dealer has great customer service from all departments. My overall experience has been amazing. I would recommend this place to family and friends. My personal vehicle is a 2017 Subaru WRX. I choose to bring it here because they conveniently open at 7am. That helps me out because when i get off work, I'm usually tired and exhausted. The next day after my WRX oil change. I noticed that it was leaking around my drain plug, A technician had lost the seal. I called and told them that it was leaking. They had me bring my car back to inspect it. They said they had to order a new drain plug and would be in next day. Once it got in. They replaced the drain plug and put new oil and my issue was fixed without any hastle. I still continue to bring my wrx there and i'm also bringing my fleet vehicles for my business there to. The service center Quick Lane gives top notch customer care no matter the brand of your car. The parts department is amazing as well. I order an item that was $2.50 for my 2010 e350 cargo van. They got the part for me the same day i ordered it. I am really considering Ford as my next vehicle from this place due to excellent customer service. Kudos to you Planet Ford. Keep up the great work ! More
by bravoxious
Employees Worked With
Joseph from Quicklane. Asst Mngr
January 27, 2020
While Ford has not quite figured out the "online" sales model, I did have an overall good experience with this dealership. They were very straightforward, took time to discuss my concerns and issues, and model, I did have an overall good experience with this dealership. They were very straightforward, took time to discuss my concerns and issues, and in the end gave me a fair price, with no gimmicks or high pressure tactics or surprise charges. I would do business with them again. More
by xbc3
