Rancho Santa Margarita Honda

Bad luck or systemic problem, you be the judge! I have purchased multiple cars from RSM Honda and have been a loyal customer (sales/service) for almost a decade. My sales experiences have been g I have purchased multiple cars from RSM Honda and have been a loyal customer (sales/service) for almost a decade. My sales experiences have been good. The normal back/forth negotiations are present, however, the managers I dealt were willing to work through it, a win/win for both parties. My service experiences, however, were different. Besides the high prices, I had three distinct negative experiences just within the past year. Beginning with having a B1 service package performed which included oil, filter and a tire rotation. My car was ready so I came in, paid the bill, picked up my car and left. Later that day I inspected the vehicle and lo and behold the tires were not rotated. Called my service advisor and informed him of the situation. He told me they wouldn't charge me for the next tire rotation. Didn't really resolve the issue at hand but okay, mistakes happen. The second occurrence (different vehicle) was on a three month old Honda my wife brought in. The A-pillar panel was loose and was vibrating while driving. It also had a significant gap compared to the opposite like panel. When she picked up the vehicle paperwork stated that they removed the panel, added foam and replaced panel. Upon inspection the foam was added to the bottom portion and the actual panel was not removed/reinstalled as the gap is still there. Now we have to take additional time off to fix what should have been fixed the first time around on a brand new car. The third occurrence called for another B1 service package to be performed along with other maintenance items. This time before taking the car to the dealer I marked the wheel in order to know if the tires were rotated or not. Hundreds of dollars later, no tire rotation was done. I brought the vehicle back which now had to be kept overnight. I spoke to both my advisor and service manager the next day and the explanation was that the tires were not rotated because the alignment of the vehicle called for certain tires to be in certain locations. Even if that were the case would it not be noted in the documentation or more importantly passed on to you since you are being billed for the entire service package. I expressed my extreme displeasure to both about all three occurrences and awaiting a refund for my most recent B1 service. Was this just a streak of bad luck or is it a systemic problem with the service department. I was assured it was not the latter but the events seem to state otherwise. Also, keep in mind every time your vehicle is repaired under manufacturer warranty the dealerships will bill Honda for labor and parts, you may not be paying them directly but the are getting paid. How many customers check to see what was done to their vehicle when they get home? It's unfortunate when we place trust in a system and then feel like we were taken advantage of. More

Awful This is probably the worst experience I've had buying a car , I'd heard bad stories but they had a car I really loved so I decided to give them a chan This is probably the worst experience I've had buying a car , I'd heard bad stories but they had a car I really loved so I decided to give them a chance. When I test drove my car , I noticed it pulled and the steering wheel shook when I applied the brake, I mentioned it to the sales guy and was assured it would be taken care of the next day. We did the deal , I never once met the sales manager who worked on my deal by the way .. I have no idea who it was. The next day I came to pick up my car and was once again assured that the problem had been fixed. It wasn't fixed ! I called later that day and asked to speak to a manager , I was told oh it just needs time to break in the new rotors , it's certified , it's certified don't worry. I drove it again today and the wheel shook so badly I called again , I was told to bring in the car , someone can see it right now. I brought it over , it was 5:45 pm and I was told they were available until 6. The mechanics go hone at 5 the service guy tells me. I have an appointment tomorrow morning ( more of my time waisted ) and I am giving this dealership one more chance to make this right . I will never buy a car from them again. All you get is a bunch of bs , oh and an empty gas tank !! They didn’t even put gas in the car !! More

BE AWARE !!!! Last week I purchased a brand new 2018 Civic LX . By the time they delivered the car it was already dark , less than 48 hours when I was showing my Last week I purchased a brand new 2018 Civic LX . By the time they delivered the car it was already dark , less than 48 hours when I was showing my car to a friend I noticed the hood is NOT aligned correctly also the front bumper was not properly installed ! I took some pictures and vids and immediately took it to the dealership hoping to exchange with another one but instead they offered me to fix it by sending it to a bodyshop ! I refused to send my two days old car to bodyshop for body work . I talked and even emailed the Executive Assistant name ( Amy Chapouris ) several times requesting to talk to the GM Mr. Bob Carmendy but she doesn't response to my request ! Lol I think they already knew this car had already some defects but they took advantage of me who trusted them and got rid of it . So , if you're buying a new car always do it before dark and check it carefully before leaving the dealership . No dealership is honest ever , just be wise and careful . More

Misuse of personal information and aggressive sales tactics The reason I am writing such a detailed review is to save other buyers like me from the ordeal of stress, and disappointment from dealing with this de The reason I am writing such a detailed review is to save other buyers like me from the ordeal of stress, and disappointment from dealing with this dealership. RSMHonda misused my personal information, and didn’t honor their committed price. The dealership originally quoted and confirmed a lease price for 2018 Oddysey EXL via email, phone and in-person; then jacked up the price owing to “manual error”, after getting my personal details (address, salary, etc.) and after checking my credit score. As a customer, I did my diligence and confirmed the car and deal nearly 6 times - in writing, over the phone, and in person. The deal has been reviewed by three different people (Internet Sales Manager, Internet Sales Consultant, and Sales Manager) – two of them are managers. Considering all this, it is difficult to believe this was a genuine mistake. It seems like a sales tactics to get the customer into the dealership and apply high pressure sales tactics to sell them at a different price. I am also disappointed that they found the price mistake, immediately after taking down my personal details (Salary info) and running my credit check (4 hours after I reached the dealership) in person. I strongly believe they customize the deal based on the customer’s salary and credit rating, which is against fair and transparent pricing for all customers. Now I am left with a hard inquiry that will stay in my credit history for 2 years and lower my credit score by a few points. The dealership used high-pressure sales strategy, aggressive provoking language and negotiation to lead me into a sale on the new price. My suggestions for fellow car buyers: • Avoid this dealership. I am not concluding other dealerships are better, but this one is not. • If you really have to go to this dealership, go with friends and do not take family. It is a highly male-dominated not family salesman, who are acting and strategizing to extract the most money from you. • Do your research and go equipped with facts. Do not walk in hoping to get honest details (For example, they said they will throw in Gap insurance which would otherwise be $800 at other Honda dealers. Later I understand it is a standard in all Honda dealership). • Do not expect fair pricing. Be ready negotiate. Summary of events: • Jan 18th – Filled out an internet inquiry requesting specifically for 2018 Oddysey EXL on lease for 3 years, $2000 down, and 12K miles per year. • Jan 19th – Internet Sales Consultant, Mr. David Stalter, replies back asking me to come for a test drive. I respond back requesting a quote for 2018 Oddysey EXL on lease for 3 years, $2000 down, and 12K miles per year. • Jan 20th – Responds back with a monthly lease price of $357.39. The exact email response was, “The monthly price for the Honda Odyssey EX-L with $2,000 down is $357.39 per month. That's a 3 year 12,000 mile per year lease”. You will notice that the request and response is very clear. No room for miscommunication or confusion. FIRST CONFIRMATION. I responded back inquiring if the price offered included tax. • Jan 20th – At 6PM, Mr. Anthony Lucero, Sales Manager intercepted my email conversation with the Sales consultant and offered to provide a discount if I came in the same night. He should have reviewed the deal price as he sees the email trail, since he responded back to my price question The exact email response was, “If you can come in tonight I will give you an additional $250.00”. SECOND CONFIRMATION. I checked emails later night that day and indicated I cannot come in the same day, but offered to come in during the week day. • Jan 21st – Mr. David Stalter replied back my inquiry that the price included tax. The exact email response was, “the prices I quoted you INCLUDE all taxes and fees. That's the total payment each month. Nothing additional.” THIRD CONFIRMATION. • Jan 22nd – I called Mr. David Stalter to setup an appointment time. Left VM and sent a follow-up email. Mr. David Stalter responded to the email suggesting that he will call back on Jan 23rd. • Jan 23rd - Mr. David Stalter emailed back and I called him back. During the call, I verified the vehicle, model, price, tax inclusion again verbally. FOURTH CONFIRMATION. Subsequently, I setup time at 6PM later that day and confirmed via email. • Jan 23rd – 5:30PM: A few friends and I arrived at the Dealership and reviewed the car, colors, and picked the only available color in the first one and half hour. • Jan 23rd – 7PM: Subsequently, I went into Mr. David Stalter office, where he went through the deal, and provided a pricing sheet. We noticed that the pricing sheet has “72 months” instead of “36 months”. Mr. David Stalter indicated that it was a printing mistake and that it is correctly mentioned as “36 months” in the system. FIFTH CONFIRMATION. I demanded that he show me a new pricing sheet with the correction. He responded back that he will now take me to Mr. Anthony Lucero, Sales Manager, who will print me a new pricing sheet anyways. I took the pricing sheet and corrected the number of months manually. • Jan 23rd – 8PM: Mr. David Stalter took me to Mr. Anthony Lucero’s office which was in the front of building. Mr. Anthony Lucero reviewed the pricing sheet and indicated that one Mr. Mike (Internal Sales Manager) has put this deal together. SIXTH CONFIRMATION. He acknowledged that the deal is aggressive and that everything looks well. I asked and he confirmed that the lease tenure is 36 months. He remembered our email conversation on Jan 20th and offered the same additional discount of $250. • Jan 23rd – 9PM: Mr. David Stalter had me sign a few documents. He also took my personal details including address, salary and SSN, now that the car and deal has been finalized. He took those documents to the back-office for processing. • Jan 23rd – 9:30PM: Mr. David Stalter took me to Mr. Anthony Lucero’s office. Mr. Anthony Lucero informed me that a mistake was made in the lease price calculation. Mr. Mike had apparently used “72 months” as the parameter for lease price calculation, but such a lease term does not even exist. He apologized for the “manual” error and offered a new “competitive” price at $529 per month (a 48% increase). o I referred him to the numerous email and phone communications where the deal price was confirmed. He simply responded that email and phone confirmations are not legal documents and that the customers should not trust communication from any other employee other than him at that dealership. o We inquired and he confirmed that they have already run a credit check on my file before finding the mistake. • Jan 23rd – 10pm: At that time, another new person walked in. He was introduced as a new Sales manager who came from Norm Reeves Honda. He started negotiating down from $529. I told him I was not there to negotiate. He asked me for the bottom price and I said it was $400 max. He dropped the monthly price to $440 within minutes and suggested that I take it. At this time, Mr. Anthony Lucero started using aggressive language in front of my friends and his colleagues. We were shocked and disappointed with the high-pressure tactics and we decided to leave. • Jan 23rd – 10:30PM: The new manager followed us to the parking lot and suggested it was my day, since they made a mistake. He suggested that I take the deal. I indicated that I have already been cheated once for the day and do not wish to cheated again. I suggested that he follow-up with an email around the real final proce next day. • Jan 24th – No response from anyone in the RSM Honda dealership via email or phone. More

They've just excelled at pushing away repeat customers. My wife and I purchased two cars through Rancho Santa Margarita Honda. It was a complete nightmare. -Signed for both vehicles on Saturday, October My wife and I purchased two cars through Rancho Santa Margarita Honda. It was a complete nightmare. -Signed for both vehicles on Saturday, October 21st. Put $500 down that was to clear in 30 days. -Was told on Sunday, November 5th (two weeks later) that my wife's loan wasn't approved and that the vehicle would have to be returned. -Agreed on November 5th to put $2000 down that was to clear in 30 days so she could keep her vehicle. -Signed updated contracts on November 5th and 6th (never received updated copy.) -Both checks were cashed on November 22nd causing us to receive three overdraft fees.We were prepared for the $500 check, but the $2000 check wasn't supposed to come out until 30 days after November 5th. These fees totaled $102. -During this time our deals were never finalized. We're working on repairing our credit, and since they weren't finalized our old loans were reported for late payment causing our credit to drop severely. Anthony Lucero was eager to get me in as I was interested in trading in a vehicle I purchased from that dealership a few years prior. Once everything with these two deals went to crap he never returned my calls or emails. The last call I attempted I was told he was "with a customer." which was garbage as I was told this only after he asked the receptionist who was calling. Also, the Certified Pre-Owned my wife bought only had one key. Never received the voucher for our second key. My wife and I purchased two vehicles from them back in 2014 and then again this year. This will be the last time we visit this place ever. Norm Reeves Honda will hear from us next time. More

3rd New Honda We got our 3rd new Honda from these guys. Leased a new Accord and got a great deal (compared with 4 other dealers). The salesman, Ron, was very court We got our 3rd new Honda from these guys. Leased a new Accord and got a great deal (compared with 4 other dealers). The salesman, Ron, was very courteous and helped us with the new technology. We'll be back when our other lease is due. More

Good service from RSM honda Good feedback from me about the dealer especially Victor who was very friendly and supportive Also Mark who helped with the finance and close the deal Good feedback from me about the dealer especially Victor who was very friendly and supportive Also Mark who helped with the finance and close the deal More

new car I got my new ridgeline from Hamid. He got a very Rare model for me when no other dealership would help me. Hamid is very professional in his approach I got my new ridgeline from Hamid. He got a very Rare model for me when no other dealership would help me. Hamid is very professional in his approach and gave me a great deal. Looking for Honda, call him More

Amazing experience! I worked with Jayz! He was kind and helped me get my first car ! They were all very kind and attentive! So excited to drive my new car ! I worked with Jayz! He was kind and helped me get my first car ! They were all very kind and attentive! So excited to drive my new car ! More

Bought my new civic Bought my car here. Great sales staff. Hamid and reza were great. Got down in about an hour and my new car is fantastic. Go there Bought my car here. Great sales staff. Hamid and reza were great. Got down in about an hour and my new car is fantastic. Go there More