Rancho Santa Margarita Honda

I am in my 60s paid $30,000 cash for my new SUV after it was purchased, they did not show me how anything worked they said the information was in the glove box. They also berated me in the GM office by t was purchased, they did not show me how anything worked they said the information was in the glove box. They also berated me in the GM office by the sales manager after I made a complaint, the GM and staff know I have a medical condition which was ignored during the interaction that caused me to cry and collapse in the office. I will never buy a car from them again and greatly regret doing so. More

This dealership is professionally run! Nice to find such a place. Today I serviced my 2026 Honda there for the first time and they exceeded all of my expectations. They provi Nice to find such a place. Today I serviced my 2026 Honda there for the first time and they exceeded all of my expectations. They provided maintenance services at no fee that I’d planned on paying for and everyone that I dealt with in person where very helpful and professional. I had the pleasure of meeting the service manager Danial Hagar who gladly welcomed me into his office and was exceptionally friendly, professional, and helpful. My service advisor John Goehle was great. His prompt responses, high degree of professionalism, helpful nature, and long experience were like a breath of fresh air in today’s environment. Internal service advisor Alex Hernandez was also very helpful on my initial drop-off visit, helping me get everything ready for my upcoming appointment. The front desk sales receptionist was also very polite, outgoing, and kind. On the day that I dropped my car off, I had the opportunity to see inside of their service garage area. It’s very clean, orderly, modern, large, and well equipped (with many professional grade car lifts of various types). The service garage just had an overall clean, orderly, and professional feel to it which gave me confidence. I also really liked their online service department appointment scheduling website as it allows the customer to choose exactly what services are wanted, choose the products to be used, and see the exact total cost for all chosen services in advance. Plus there is the opportunity to write specific notes and requests to the service advisor in advance (thus minimizing any confusion). I haven’t purchased a vehicle from this dealership, but after experiencing their service department (and after seeing their sales area and sales staff from a distance), I wouldn’t hesitate at all to also buy a car from here. I’m happy to use their service department from now on. Scott F. More

Great experience! Very friendly staff. No hidden fees when buying my Civic. I did not feel pressured at any point of the process, and they gave me the best offer for m Very friendly staff. No hidden fees when buying my Civic. I did not feel pressured at any point of the process, and they gave me the best offer for my trade!! More

Superfriendly staff who cares about customers not just a sake hidden gem in RSM they went beyond there way always even after sale ... ask for Gabino Haro sake hidden gem in RSM they went beyond there way always even after sale ... ask for Gabino Haro More

If you're looking for a straightforward dealership that offers the best deal right from the start, this is the place to go. The entire process, from beginning to end, was excellent. There was no need for h offers the best deal right from the start, this is the place to go. The entire process, from beginning to end, was excellent. There was no need for haggling; I got a great price from the outset. George was amazing throughout the process, and Lance did a fantastic job structuring the deal. There were no pushy sales tactics or anything shady at any point. Robert was incredible in going over everything and helping us secure the best finance deal possible. Madeleine was also amazing and very helpful, making the whole experience even smoother. After dealing with local dealers in LA who wouldn't even provide a basic out-the-door (OTD) quote, this experience was like a breath of fresh air. It was definitely worth the drive down from LA to work with such great people and save money. Highly recommend! More

I had an outstanding experience with Essi Doroodian and Andy at Rancho Santa Margarita Honda. Their customer service was exceptional, making my trade-in process incredibly smooth and fast. I’d rate them a Andy at Rancho Santa Margarita Honda. Their customer service was exceptional, making my trade-in process incredibly smooth and fast. I’d rate them a 20 out of 10! I’m definitely recommending RSM Honda to all my friends and family. Their expertise and efficiency truly set them apart. Sincerely, Marquita Berry More

I recently had to fly back home and assist my senior parent with the return of her car. Not only was Matthew Tompkins the most attentive salesperson I have ever met, the dealership made the buyback a se parent with the return of her car. Not only was Matthew Tompkins the most attentive salesperson I have ever met, the dealership made the buyback a seamless transaction. They treated my mother with absolute respect and dignity, which I will forever be grateful! More

SHADY SALES STAFF I emailed this dealer to inquire on and then I wanted to start to purchase the vehicle. I started corresponding with Andres Campos on 1-11-24. On 1-12-24 he said the vehicle is availabl and then I wanted to start to purchase the vehicle. I started corresponding with Andres Campos on 1-11-24. On 1-12-24 he said the vehicle is available and he is here for anything I need. I explained I was interested and wanted some details about condition. He provided me some details and then said his GSM that somebody had pre purchased the vehicle. This after he said it was available and it showed for sale on the website. He said it was first come first serve. So I emailed the general sales manager to see what the deal is and if he is aware. I never got a response from him. I was the customer looking to buy it today and at the moment. I am the first come first serve. Who waits to see if someone shows up or not for a appointment made "a while ago"? After a few hours, I checked back cause he was getting the vehicle detailed about some scratches for me. He sends me a video and some pictures of the car where it has some scratches that couldn't be fixed. He then tells me the customer that supposedly pre bought the car with the appointment is there and he'll let me know what happens. 10 min later he text me and says they just took it for a test drive and it will be ready for me to pick up tomorrow. Clearly the pre bought thing was total xx!!! At this point I start working the deal and asking him to send me the total dollar amount so I can get a cashiers check or whatever they prefer. The next text I get is sorry bad news someone just came in and bought the car. xxx! I wasted all day going back and forth and he said first come first serve and then sells it in the middle of a deal being done!!!!! I started at 10:26 am and at 6:39pm he says its sold! WOW! The slogan on the web site is ONE TEAM ONE GOAL:PROVIDE BEST-IN-CLASS CLIENT EXPERIENCE. What a joke this dealer is! I would highly recommend you go somewhere else. More

I recently purchased a 2023 Honda Ridgeline from Rancho Santa Margarita Honda, and I couldn't be more pleased with my experience. Mr. Essie Doorodian guided me through the process with unparalleled experti Santa Margarita Honda, and I couldn't be more pleased with my experience. Mr. Essie Doorodian guided me through the process with unparalleled expertise and professionalism. His knowledge of the Ridgeline's features and performance made my decision-making seamless. I also want to thank David and Lance, whose assistance went above and beyond. They provided valuable insights and ensured a smooth transition from selection to purchase. Kudos to the team at Rancho Santa Margarita Honda for embracing innovation and making my car-buying journey exceptional! More