Ramsey Subaru

Some administrative issues...but some fair customer service Quickest car purchase I've ever made. Knew what I wanted and what I wanted to spend. The sales guy did mumble through some important information. Thi Quickest car purchase I've ever made. Knew what I wanted and what I wanted to spend. The sales guy did mumble through some important information. Thinking back, I'm not sure if his mumbling was part of his overall sales strategy, or if it's just the way he talks when he's nervous. Either way, I wound up missing some important information that he should have communicated better -- especially when asked direct questions to address what I was confused about. The final sale did have a few administrative hang-ups, but Clayton, the Sales Manager, really tried his best to come up with fair solutions to accommodate me. He showed good customer service skills to salvage the sale, and my good rating for the dealership. More

Quick and painless Friendly people, attentive, helpful sales people, no hard sell at any point. They had the car we called about ready when we got there for a test drive Friendly people, attentive, helpful sales people, no hard sell at any point. They had the car we called about ready when we got there for a test drive. More

Second Subaru from here within a year This is my second time buying a subaru here within a year. This time we picked up a legacy. The sales associate max and mike helped us along with the This is my second time buying a subaru here within a year. This time we picked up a legacy. The sales associate max and mike helped us along with the sales manager Clayton (who I bought my car from previously). Glad he got promoted as he was top notch! Theres not much to say except that if you're buying a subaru, you should do it here. No matter how far and wide. More

12,000 miles Service Great customer service. I was contacted by Kathy reminding me of the 12,000 miles service. She quickly set up the appointment. The staff service was h Great customer service. I was contacted by Kathy reminding me of the 12,000 miles service. She quickly set up the appointment. The staff service was helpful, efficient and pleasant. They took my car in half hour earlier and finished on time. More

Nice Dealership Dishonest Salesmen I had a poor experience at Ramsey Subaru. Asher indicated we would be negotiating off of the full price (all fees included) and no hidden fees. Afte I had a poor experience at Ramsey Subaru. Asher indicated we would be negotiating off of the full price (all fees included) and no hidden fees. After negotiating and settling on a price I took a look at the paperwork again the next day and I noticed there was a documentation fee for $300 which the salesmen had said originally was the dmv's title and license fee. This turned out not to be the case. Upon me calling his attention to this he denied not mentioning the fee. This was even after my wife and I both heard him say all fees were included in the price we were negotiating, with the only addition being the title and registration fee. To top it off when negotiating the price I was told the advertised 1.49 APR rate was applicable for 5 or 6 year loans by the salesmen. After negotiating the price with Asher based on the monthly calculations using that rate, (and without the extra documentation fee) I was told by the Finance office days later that it only applied to 3 year loans. Luckily I did my homework and was able to renegotiate the rate and sales price (with their finance person) down a little since my bank had a better rate. Another dishonest action was that Asher told me I'd be getting a survey and that if I wasn't going to give him all 10s I should just ignore the survey as it'll just hurt his performance ratings. I'm amazed that he would be so unethical to tell me to omit anything not positive and to push me to give him all 10s. To add insult to injury the next day I notices the antennae wasn't installed on my car. After doing some research I was able to find it in the trunk and install it myself. There are ways to make a good sale without lying to your customers. The dishonesty or lack of education of Asher on their finances Is disturbing. I'm terribly disappointed at how this salesmen would sneak in fees and lie about the financing. I can only hope others at the dealership are more honest with their customers. More

Friendly service reps, comfortable facility. Took my Forester in for scheduled maintenance, waited in the very comfortable customer waiting area. The service rep went over the checklist with me a Took my Forester in for scheduled maintenance, waited in the very comfortable customer waiting area. The service rep went over the checklist with me afterwards and drove out in a nicely cleaned vehicle - both inside and out - within an hour. Very pleasant experience. More

Oil Change / Check Brakes Always a pleasurable experience when i bring my car in for service. Gordon, the service manager is very knowledgeable and friendly, I do not have any Always a pleasurable experience when i bring my car in for service. Gordon, the service manager is very knowledgeable and friendly, I do not have any complaints. More

RADIO REPLACEMENT The BLUETOOTH feature on our 2015 Subaru Forester stopped working and the tech determined that the radio needed replacement. The radio was replaced an The BLUETOOTH feature on our 2015 Subaru Forester stopped working and the tech determined that the radio needed replacement. The radio was replaced and now works well. More

Brought car in for service Brought my car in because the check engine light was on. The technician asked me what I think was the trouble as I knew what the codes were. They di Brought my car in because the check engine light was on. The technician asked me what I think was the trouble as I knew what the codes were. They did not dismiss my thoughts and as it turns out, I was correct. There was a service bulletin on my issue. They gave me a loaner which I had for a week which they did not seem to mind. More

best buying experience 6/24/2015 My wife and I recently bought subaru impreza hb from ramsey subaru and Alex Pietrushin could not have been better. Alex, the sales 6/24/2015 My wife and I recently bought subaru impreza hb from ramsey subaru and Alex Pietrushin could not have been better. Alex, the salesman, was kind, straightforward, efficient and knowledgable. We had been to others dealerships that deals a bit more sleezy but Alex and ramsey subaru were great. I highly recommend Alex and this specific dealership More