Ramsey Subaru

Great service experience Brought my Impreza in for service. Employees were polite and helpful. Fully explaind everything that needed to be done. Service was performed in a tim Brought my Impreza in for service. Employees were polite and helpful. Fully explaind everything that needed to be done. Service was performed in a timely manner. Waiting area is clean and comfortable and the coffee machine actually makes a decent cup of coffee! More

6000 mile checkup for 2015 5-speed Crosstrek Service department is well organized, efficient, clean and very courteous. Appointment time was honored with no waiting. It was well worth the extra Service department is well organized, efficient, clean and very courteous. Appointment time was honored with no waiting. It was well worth the extra travel miles to use their service. On-line scheduling worked well, with an email reminder from them. Waiting area (I didn't need a loaner car or a jitney ride) was roomy, comfortable and absolutely spotless. More

Very positive service experience When I brought my car to the service department I was immediately greeted and escorted to the service desk. The representive quickly checked me in. Th When I brought my car to the service department I was immediately greeted and escorted to the service desk. The representive quickly checked me in. The waiting room was bright and pleasant. It was a very easy and no-stress experience The personnel were friendly, courteous and efficient. Good job! More

Great service My waiter Luis was exceptionally honest and helpful. he went beyond my expectations and I appreciated his efforts. The service center was clean and co My waiter Luis was exceptionally honest and helpful. he went beyond my expectations and I appreciated his efforts. The service center was clean and comfortable. The entire staff was very pleasant and made the visit a good experience. More

Easy no stress auto purchase Alex was extremely knowledgeable about all the updates to the new Crosstrek. He took the time to explain option packages and was extremely helpful wi Alex was extremely knowledgeable about all the updates to the new Crosstrek. He took the time to explain option packages and was extremely helpful with all paperwork. Alex made the whole purchase experience pleasant. He was helpful and courteous. In fact, the whole sales team, from Alex to the technology expert to the finance specialist Cory, were extremely professional. More

Exceptional service amidst the chaos Ramsey Subaru was the best! Alex Petrushin was so helpful and made the process so easy and fair. I wish I didn't go check out other dealerships, but a Ramsey Subaru was the best! Alex Petrushin was so helpful and made the process so easy and fair. I wish I didn't go check out other dealerships, but alas I think I found a place I can revisit time after time. More

Regular Maintenance Ramsey service was excellent and the facility was just fantastic, they took me in without an appointment and when my car was completed they even washe Ramsey service was excellent and the facility was just fantastic, they took me in without an appointment and when my car was completed they even washed it. I will be going there for all my services. Great Facility and Great People More

Very good, friendly staff. Three times mentioned vibration in my car, can not find anything, promise to notify Subaru tech and let me know. So far no calls. Promised to receive Three times mentioned vibration in my car, can not find anything, promise to notify Subaru tech and let me know. So far no calls. Promised to receive a new key at my house. Almost two week later, I have nothing. Still waiting. More

Friendly staff but... the old bait and switch I went on the website and found the exact car I was looking for. A few minutes later I received a phone call asking if I wanted to make an appointment I went on the website and found the exact car I was looking for. A few minutes later I received a phone call asking if I wanted to make an appointment to see and test drive the car. I made an appointment for later that day. I called the dealership to inform the sales person, Robert, that I was running about 30 minutes late. He acknowledged it was ok and verified they had the car in stock. When I arrived the car was on the showroom floor with a big SOLD sign in the windshield! I checked the VIN# and it was THE car I had come for! Robert told me he didn't know the car was sold. I asked how could you not know? It's a small showroom and the car is right up front with a big sold sign in the window! Then came the old bait and switch game. He tried to sell me a 5 door hatchback and then if I ordered the car all the add on fees! (doc fee in NY is $75, there he says it's $299 and $125 fee to transfer plates) Transfer plates!? I bring in my plates from my old car for them to put on the new car and I'm suppose to pay $125 for this! Considering I have NY plates and this is NJ he couldn't transfer my plates anyway! The car has to go back to NY to be registered by me. I had driven over 70 miles round trip from NY to NJ for this. Needless to say, when I got home I unsubscribed from their email list and didn't answer any phone calls from them! More

Major service The service was completed in less time,all work thoroughly explained and the loaner car the same as my car. Completely satisfied customer who will be The service was completed in less time,all work thoroughly explained and the loaner car the same as my car. Completely satisfied customer who will be back More