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Ramsey Alfa Romeo Fiat
Upper Saddle River, NJ
304 Reviews
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304 Reviews of Ramsey Alfa Romeo Fiat
September 25, 2019
Great dealership They found me a car and had it delivered so quickly, I was able to drive away in my new car within days of my first visit. They found me a car and had it delivered so quickly, I was able to drive away in my new car within days of my first visit. More
by SARA G
Verified CustomerEmployees Worked With
Jesse Giordano, Luigi Terranova, Chris Timmons
September 24, 2019
Quick and painless Bradley Brovero was extremely professional and a great person to deal with, his sales manager made the whole transaction very easy and stress free, bo Bradley Brovero was extremely professional and a great person to deal with, his sales manager made the whole transaction very easy and stress free, both were extremely helpful!!!! More
by JBARONE115
Employees Worked With
Jesse Giordano, Bradley Brovero
September 23, 2019
Pleasant, thorough service. Professional, courteous Chris Afram Friendly, courteous and professional service representative. Very thoro service of the vehicle. An overall very pleasant experience. My Chris Afram Friendly, courteous and professional service representative. Very thoro service of the vehicle. An overall very pleasant experience. My only gripe is lack of loaner vehicles and customer waiting area could be much better. More
by AGUAGENTI
Employees Worked With
Chris Afram, Jesse Giordano
September 21, 2019
Alfa Romeo Giulia sold to me by Luigi What is better than working with a true Italian, named Luigi, while savoring a cappuccino and being introduced to the Amazing Giulia. I arrived midda What is better than working with a true Italian, named Luigi, while savoring a cappuccino and being introduced to the Amazing Giulia. I arrived midday driving a BMW 530 and at 6p left driving my new Italian Car. What was really amazing is Luigi allowed me to take a second test drive by myself, that was amazing! Thank you Luigi. More
by Barbara Y
Employees Worked With
Luigi Terranova
September 21, 2019
Fantastic, Stress-Free Experience Brad was super helpful and a great salesperson to work with. No pressure; seamless sales process. Love my new Alfa Romeo Giulia! Highly recommend this Brad was super helpful and a great salesperson to work with. No pressure; seamless sales process. Love my new Alfa Romeo Giulia! Highly recommend this dealership. More
by JMP
Employees Worked With
Jesse Giordano, Chris Timmons, Bradley Brovero
September 20, 2019
My car was dropped off on Monday and I did not get it back T I understand the shop doesn't have Alfa technicians on hand, hence the need to book an appointment in advance. However, when I dropped my car off in M I understand the shop doesn't have Alfa technicians on hand, hence the need to book an appointment in advance. However, when I dropped my car off in Monday I was told it would be a two day appointment. When I dropped by the shop on Wednesday my car still wasn't ready and I had to call in Thursday even to get a status update. In addition I was told that it was normal to need a $1,500 front and rear brake job after only 26,500 miles with the vehicle, which just seems ridiculous. So overall it was a very poor service experience. More
by abailey10
Employees Worked With
Service, don't know the name
September 18, 2019
Best Customer Service EVER I worked with Chris Timmons. He was extremely knowledgeable and worked hard to get me a fantastic deal. I was very impressed with his level of custome I worked with Chris Timmons. He was extremely knowledgeable and worked hard to get me a fantastic deal. I was very impressed with his level of customer service. I have already given his information to several family members and friends and one of them has already visited him at the dealership. He had just as great of an experience as I did. Thank you, Chris. Customers for life. More
by JLS
Employees Worked With
Chris Timmons
September 06, 2019
1 st service Amazing car experience, truly friendly staff, can’t wait to go back! Amazing experience, everybody new their job well would reco Amazing car experience, truly friendly staff, can’t wait to go back! Amazing experience, everybody new their job well would recommend this dealership to everybody i can, More
by Marco
Employees Worked With
Jesse Giordano, Anthony Francica, Erik Valentin
September 05, 2019
Frustrated but satisfied I brought my wife's Fiat here for service and l was treated very well by the service representative and the problem was corrected. Joan was very court I brought my wife's Fiat here for service and l was treated very well by the service representative and the problem was corrected. Joan was very courteous and attentive. I would recommend her as the person to request if anyone I know had to get service at that facility. More
by sweetladie3
Employees Worked With
Joan Murphy
September 03, 2019
Expensive and slow I have taken my Fiat 500L here for service a few times -- it is quite a distance from my home, but it is one of the few Fiat service centers in the ar I have taken my Fiat 500L here for service a few times -- it is quite a distance from my home, but it is one of the few Fiat service centers in the area, aside from Manhattan (which I tend to stay away from). I brought my car in Friday, August 30 for 43K mile service and a tire rotation. I called two weeks prior to make my appointment. I brought the car in 30 minutes prior to my scheduled appointment -- and waited....and waited. Granted, it was the Friday before a holiday weekend, but it really doesn't matter; every time I have brought my car there it involves a wait of at least 4 hours. Three and a half hours later, my service advisor said they discovered that both the front and rear brakes needed replacing as well as my tires. I gave the green light for the brake service. 2.5 hours and $1500 later, my car was done. When driving home, I noticed a thumping noise every time I applied the brake - regardless of the pressure. I thought that this was probably something that would diminish with time, as they had test driven the car, and surely they must have experienced that. Went away for the weekend and noticed the thumping came and went - there was no pulling or lack of stopping power, so I thought it would be OK. Flash forward to today - Wednesday, September 4 -- less than a week after bringing the car in for service. Not only was the thumping consistent and louder, the check engine light came on. To add insult to injury, when I called to schedule a time to bring the car back, no one really made an effort to understand or rectify my problem. I said I couldn't afford to spend another six hours waiting for the car to be serviced and asked for a loaner, I was told no loaners were available another three weeks, and could I wait that long? Really? How did all this escape the mechanic who I was told by the service advisor "was really thorough?" Needless to say I will not be returning, and actually will probably affect my next car choice, as I will not work with a dealership who can't be bothered to lift a finger to make things right. More
by cgh1751
Employees Worked With
Joan (service advisor)
