Ralph Hayes Toyota

Toyota Camry Yesterday - April 5th,2014, I took my son to this dealership to lease a new Camry. Alex Guzanov was great. He answered all of our questions, let us kn Yesterday - April 5th,2014, I took my son to this dealership to lease a new Camry. Alex Guzanov was great. He answered all of our questions, let us know what alternatives we had based on our needs and was a real pleasure to work with throughout the entire process. We found exactly what we were looking for at a very fair price. Alex made the car leasing process an enjoyable experience and I would definitely recommend this dealership (and Alex) to anyone looking for a Toyota. Sincerely Paul Mastroianni Huntersville, NC More

Great experience! My experience in purchasing a used car at Ralph Hayes Toyota was absolutely amazing! From the salesmen to the general managers to the finance departme My experience in purchasing a used car at Ralph Hayes Toyota was absolutely amazing! From the salesmen to the general managers to the finance department, they all cared about my wants /needs in purchasing a new car. I felt very comfortable talking with the sales people even though I had never met them before. The price that I was offered was well within my range and even allowed me to get a few "extras" with my vehicle. I would highly recommend purchasing a vehicle or using the service department for your existing car at Ralph Hayes Toyota. You won't be disappointed! More

Good service Everybody was very friendly and worked with my tight schedule! I was In and out in under an hour with a brand new Toyota Camry! Everybody was very friendly and worked with my tight schedule! I was In and out in under an hour with a brand new Toyota Camry! More

Jimmy was great. He and I talked by email for a couple weeks and then we were finally able to make it into the dealership. It was a wonderful experience. And now I have the vehicle that I need for my fa weeks and then we were finally able to make it into the dealership. It was a wonderful experience. And now I have the vehicle that I need for my family. Thanks so much!!!!! More

This has been, by far, the best car shopping experience we have ever had. Car shopping/buying is typically a process that we do not enjoy. This dealership runs like a well oiled machine. The employees w we have ever had. Car shopping/buying is typically a process that we do not enjoy. This dealership runs like a well oiled machine. The employees with whom we came in contact were all very hospitable. Thank you Brad for helping us and making this a great experience! More

This dealership definitely had very, very bad service. Their customer service was horrible and they did not put forth any effort at all to work with me. A lot of their cars are priced too high for their c Their customer service was horrible and they did not put forth any effort at all to work with me. A lot of their cars are priced too high for their conditions. Unfortunately if you do decide to do business with them, be very cautious because they will try to pull one over on you. I would not even want my worst enemy to shop there. Go ANYWHERE else besides this dealer!!! More

My wife and I had been looking for a car for sometime. We My wife and I had been looking for a car for sometime. We knew what we wanted and what it would cost for us to purchase a car. So on June 5th we d My wife and I had been looking for a car for sometime. We knew what we wanted and what it would cost for us to purchase a car. So on June 5th we decided to go to Anderson to look. I have known about the Ralph Hayes dealership for years, and heard good things about it. So we stopped to look around and see what you had. When we pulled up we were greeted by George Hooper, introduced ourselves and told him what we were looking for (a used Camry or Accord around 10-12k). He invited us to come into the showroom and sit in his office. That is when everything went south. We were told to wait and they would find us a car to fit our budget. A few minutes later the salesman came and got us to look at the car "they" had found for us. It wasn't even close to what we were looking for. It was a small Suzuki something. We told him this was not what we wanted. We were asked to go back to his office to be seated and wait again. About 10 to 15 minutes later the salesman came back to let us know he found us another car. We went out side to look at the car. Again it was not what we were looking for. It was a Camry, but it was newer than we could afford. He kept telling us that he could fit this one into our budget, but would not tell us the asking price until I kept insisting that he tell me. It was more than we could afford. The salesman proceeded to show us two more cars on the lot. They too were not what we liked and also too expensive. By that time we had been there around 2 hours and had not acomplished a thing. We told the salesman we had other things we had to do and if we could not find anything else we would keep him in mind and let him know. He walked us back to the showroom and went to get us his bussiness card. As we started to walk out the door, Don Evans the sales director, and Mr. Hooper came to the door. We were told he had something we could get into for around $280 a month. It was a lease. I told him I did not want a lease, and I would not qualify for a lease because of my credit. Mr. Evans asked us to come back inside and talk. We explained to him that we really had to go, we had other plans. He said " well just leave then, go, get out, go on". Repeating this a couple of times while he was making hand gestures motioning us out the door, as you would do an animal. Mr. Hooper had an odd look on his face as if he were embarrassed about what had just taken place. My wife's jaw just dropped. More

I purchased a 2011 4-Runner from Ralph Hayes Toyota last week. I could not have asked for a better car-buying experience. Tim Willis and Don Evans worked diligently to get me the car I wanted, fitted exac week. I could not have asked for a better car-buying experience. Tim Willis and Don Evans worked diligently to get me the car I wanted, fitted exactly the way I wanted it. In a nutshell: I researched everything to death...I sat down...stated what I hoped to pay for the 4-Runner and what I hoped to get for my trade...and they came back with a better deal. The price was what I hoped to pay and I got much more for my trade-in than expected. Jeff, the finance manager, was also a pleasure to work with. Despite the fact that they were closing shop for the night when I finished with paperwork, Tim Willis took the time to help me pair my phone to the car's blue tooth and explain how a few things worked in the car. A couple of days later I returned to have an installation done. Tim Willis and Don Evans saw me shopping for some accessories while I waited. They both treated me like a 5-star customer...and let's just say that Don made sure the price was right on my accessories. I have been a regular service customer of Ralph Hayes Toyota (routine service and emergencies) since I bought my last vehicle there in 2002. Johnny Johnson, the shop manager, has taken care of it since then. I have always felt as though he has bent over backwards to be helpful, honest and fair. I look forward to many more years of helpful service from him...and I look forward to seeing the look on his face when he sees that I FINALLY got rid of the old Sienna! Thanks Don, Tim, Johnny, and Jeff for making me feel like I am your only customer! I also appreciated the prompt Thank You card and the follow up call from Tim. If I was forced to come up with complaints, it would be that they weren't giving the 4-Runner away, that Johnny doesn't work out of my garage at home, and that Tim and Don didn't give me any opportunity to haggle. Like most people buying a new car, I went in prepared to haggle. Thanks for robbing me of that experience Ralph Hayes Toyota! Keep up the great work! Sincerely, Bryan Bacher, Anderson, SC More