Rallye Motors - Service Center

Robert Carlson makes dealing with Rallye easy. He listens carefully to service problems, makes full notes on repair order and calls me with repair status. He helps me get in and out quickly. When I come to p carefully to service problems, makes full notes on repair order and calls me with repair status. He helps me get in and out quickly. When I come to pick up the car it is always washed and ready for pick up. He reviews the work done,and the bill. He also recommends work that may be required. More

I was very pleased with John Ciccarelli's assistance. He always goes the extra mile with service! The car washers did a beautiful job...it looks great. One employee offered to show me how to use the coffee always goes the extra mile with service! The car washers did a beautiful job...it looks great. One employee offered to show me how to use the coffee machine , which I appreciated, I always find everyone very pleasant. More

Due to no fault of Michael, he was unable to print the overall assessment on future work to be done. He did however promise to email me same once the printer problem was corrected. I look forward to hear overall assessment on future work to be done. He did however promise to email me same once the printer problem was corrected. I look forward to hearing from him so I can plan ahead for what needs to be done. THANKS ! More

My experience with Rallye Motors has been first rate in every way.From my initial purchase to the follow up service appointments,every facet has been excellent. Rob Carlson and Rallye Motors has made my se every way.From my initial purchase to the follow up service appointments,every facet has been excellent. Rob Carlson and Rallye Motors has made my service visits a more pleasurable experience. Thankyou! More

The entire staff are very fair and professional. Would highly recommend! We've received service many times in our vehicle over the past few years, a its always been an experience that exceeded our expect highly recommend! We've received service many times in our vehicle over the past few years, a its always been an experience that exceeded our expectation. Purchase & service your benz at Rallye! More

I had a problem - a flat tire with a screw in the tire. Within 20 minutes of the call to Roadside service, the service attendant arrived at my garage. He advised me that, although the screw was not in the Within 20 minutes of the call to Roadside service, the service attendant arrived at my garage. He advised me that, although the screw was not in the wall, it was close enough to preclude the viability of a permanent plug. After filling the tire with air, Roadside Assistance followed me to Rallye to assure that I would arrive safely. Without an appointment, after about 20 minutes I was directed to John Cicolletti. He devoted his full attention to my problem. When learning that I would be able to wait for about an hour, he assured me that the tire would be replaced within that time. He was true to his word. During my initial sit down with John at his desk, he apologized for having to take a short phone call. He was dealing with a devastating flood condition in his home and was somewhat overwhelmed by it. Having had a similar experience several years ago, I fully understood the challenge he was dealing with. What impressed me the most about John was that, despite his own serious issue, he did not for a single second lose attention for my problem, or his commitment to me as a customer of Rallye. Let me tell you something. I retired from one of the largest corporations in the world. You can't make or buy employees like John Cicolletti. He is an outstanding representative of Rallye Motors. More

A pleasure to bring your car in for service. Service reps are friendly and very helpful. The customer waiting area has all the amenities that you would want if you are waiting for your car. Clean lo reps are friendly and very helpful. The customer waiting area has all the amenities that you would want if you are waiting for your car. Clean loaners are always available and your car is returned to you cleaned and ready to go. More

Russ is the greatest...he's the reason I came back to Rallye. Started with Rallye in the 70's, stayed 30 years then left...now back due to Russ still being there. Rallye. Started with Rallye in the 70's, stayed 30 years then left...now back due to Russ still being there. More

Started out great. Ramiro took down all my information, went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). I didn't put them on. Mercedes did. I apologized for the car not being washed, and was assured by Ramiro, it gets done after service....No, not completely. I still couldn't see out the back window, and the bird poop was still there. I pointed it out to the man who brought me my car, who told me the car was washed(?). I popped the hatch to put in some groceries, and the piece covering the spare was still up, which had to be rearranged. They didn't need to unlock the wheels, so I don't know why it was up. Needed to make a phone call, and I kept getting 'No Service" on the display; something got rearranged, when they were checking volume on the Bluetooth. Finally figured it out...after calling Verizon twice. Last, but not least, the best part of my visit, was the young man, whose card I didn't take, who got me set up with the loaner car. I got the best car, I ever got from Rallye, and he even let me know, I didn't have to put gas in it, as long as it was at a quarter tank when returned, but I did anyway. Oh, just so you know, I was transferred a couple times, as I was trying to find out his name (for this survey), and I did let everyone know who I spoke to, it was for the survey, and it was complimentary - no one took the time to find out, who he was. Overall, it wasn't a bad experience...but it is Mercedes, and I think, we expect more. Sincerely, Barbara Burgess More

Kenny was and always is very knowledgeable and helpful! Everyone should be more like Kenny! The only problem we had was that I had to wait for about twenty minutes before I was able to be seen. Everyone should be more like Kenny! The only problem we had was that I had to wait for about twenty minutes before I was able to be seen. More