Rallye Motors - Service Center

Brought my car for servicing. Asked that I get a call prior to fixing the car with details about pricing. Never got the call and the next thing I knew my car was ready for pick up. The agent had nothing prior to fixing the car with details about pricing. Never got the call and the next thing I knew my car was ready for pick up. The agent had nothing to say and played dumb. I find the labor rates outrageous ($135/hr). You are billed like a lawyer (x hours spent on car without any proof that it actually took that long: I am sure they falsify this info to get more $) Parts cost: compared to what I find on the internet is a lot more expensive. You be the judge of servicing. More

The appointment was easy to make. I had a slow leak and wanted to get it repaired ASAP. Ken Vachris was able to arrange an appointment in the early afternoon (4:00PM), I was seen promptly and the tire was wanted to get it repaired ASAP. Ken Vachris was able to arrange an appointment in the early afternoon (4:00PM), I was seen promptly and the tire was fixed quickly. While waiting for the repair I was able to use one of their computers that are set up in the waiting area along with a nice cup of coffee and refreshments. The experience couldn't have been any easier. More

I received excellent, prompt and very professional service from the maintenance and management staff. I have recommended Rallye to my friends who own Mercedes vehicles. service from the maintenance and management staff. I have recommended Rallye to my friends who own Mercedes vehicles. More

I came at the appointed time and did not have to wait. Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the Mr.Ciccotelli was knowledgeable about the car, engines, etc. He told me the estimated time for analysis, explained the mechanical problems with the car and the cost. The car runs beautifully. I appreciated working with a professional. More

The car was returned very dirty. I did not accept the car until they cleaned it? It looked like someone dropped something on the drivers side floor matt and left it. I showed the women at the desk. I was ve until they cleaned it? It looked like someone dropped something on the drivers side floor matt and left it. I showed the women at the desk. I was very disappointed. Previously all service appointments were a pleasure. More

I brought my car in without an appointment because I kept losing pressure in one of the tires. They were very accommodating and took my car without any questions asked. I left the car there and was very surp losing pressure in one of the tires. They were very accommodating and took my car without any questions asked. I left the car there and was very surprised when I received a phone call that let me know my car was done in less than an hour. Stephen Augustine was very helpful and a pleasure to deal with. The receptionist was pleasant and not at all difficult when I just came in without an appointment. More

Professional to a "P". Pricey versus others. The video of service issues is great. I highly recommend for service advice. Rallye on. 1993 300ce convertible. The video of service issues is great. I highly recommend for service advice. Rallye on. 1993 300ce convertible. More

First off, I was bringing my 2008 Mercedes Benz GL 500 in for service, as recently hurricane sandy was among us in long island causing lots of damage to the streets and houses. So as I was driving, my air ma for service, as recently hurricane sandy was among us in long island causing lots of damage to the streets and houses. So as I was driving, my air matic / suspension light came on the car. As soon as that happened I called up rallye to schedule an appointment to have the car checked out, but since they were out of power for two weeks, who knows when it was going to be serviced, but I was advised not to drive it and have it towed there. As soon as they said that I took the car home and kept it in the garage since I only live 3 minutes away from the dealer. After about a week I called again and ask to get an appointment in as I was needing a car soon to get to work. Finally they were operating minimally with generators and took my car in and gave me a loaner. After a day or two of diagnosing the problem, I get a call from Rob Carlson my service adviser regarding the problem of the car. He said that the front struts/pumps failed and they needed to be replaced, that's why the light came on and the car was riding very low. So I said it should be covered under warranty right? He said no, your warranty expired back in February of this year (2012). I said I never ever had any warranty claims on this car or signifacant work done on this car, just basic maintenance paid out of pocket. So he said it would cost $4300...my jaw dropped I mean I understand if it was $1000 or so plus labor. Then after hearing my reaction, he said that since we were loyal customers and we purchased multiple cars from Rallye. They were willing to work it out with us, as we had no bad track record with large warrantied claims on parts. In then end, the dealer worked out a neutral price that we both agreed on, without any hassle. We will highly recommend them and we had another great experience there. More

This is my second Rallye MB car. I have been using your service dept for years. I have always been more than pleased with the service,quality of work and overall experience at Rallye. I have always had exc service dept for years. I have always been more than pleased with the service,quality of work and overall experience at Rallye. I have always had excellent professional service with Ken Vachris throughout these years. However, I was outraged to learn that a tear in the upholstery of my driver seat is NOT covered by my warranty. A MB product should not be tearing apart in the first place and if/when such a thing should happen I would expect it to be part of what is supposed to be a "premier" MB warranty. For that reason, I was generous in giving both "quality of work" and "overall experience" an OK....Truly "great" in every other aspect, but "very bad" in regard to this issue. Thank you, Bruce Castellano More