Rallye Motors - Service Center

Very helpful, professional and informative. I was met immediately when I pulled in, and after 5 minutes, met with my service person. My loaner car was clean and brought to me within minutes. My service immediately when I pulled in, and after 5 minutes, met with my service person. My loaner car was clean and brought to me within minutes. My service person called me to give me an hours notice as to when my car would be completed. More

In the last three years we have purchased two Mercedes cars from you. One, the SL550 has had problems and the maintenance department is doing a crappy job. We had rain water seeping in the trunk and we ha cars from you. One, the SL550 has had problems and the maintenance department is doing a crappy job. We had rain water seeping in the trunk and we had the car serviced in October. We were told all checked out ok and that the car was tested and was water proof. Last week we had a pool of water in the trunk! So much for the exhaustive testing done in October! Obviously we are rather displeased and upset since the car had started to meldew and the internal humidity factor created ice on the INSIDE windows when the outside temperature fell below freezing at night. Furthermore the electronics, such as the radio was malfunctioning. Brought the car back and showed the problems and the standing water in the trunk. We picked the car yesterday and we were promised all was ok and were showed the parts that were replaced in the trunk. Time will tell if all is ok however when I inspected the car before driving away, I noticed that the front top rubber seal above the front windshield shows cracks and I shared my concern that for a car that is only 4 years old it did not seem right. Since the car is still under warranty and I am afraid that those cracks eventually will let rainwater inside resulting in interior damage, I suggested to Di Gregorio that the seal should be replaced. He declined saying that unless there was a failure they could not touch it and that, in any case, it would be up to the Foreman to make that decision. Interestingly, when I asked Di Gregorio to get the Foreman to discuss the problem, the Foreman came out and before I could even state what the problem was, he said "No we cannot replace that". Obviously prompted by Di Gregorio. The Foreman said that if there was no obvious failure then Mercedes Benz would not pay for the work therefore no dice. Now I question the amount of money that it would cost you to replace that one strip of rubber. 15 minutes of manpower? $20 dollars in parts? I can tell you with certainty that it is going to cost you a lot more than that because I am an unhappy customer about having to bring the car in twice for the same problem, and I do not do repeat business with people that give me shabby service and lack of good customer manners. I would also be interested in knowing what does the management do about mechanics that say they fixed problems and didn't? Perhaps you want to think about this: the person who worked on the car in October is causing you to lose a customer together with the lack of customer care displayed by your Foreman. Yours truly Steve Forte More

I was very happy with the service I received. My consultant was very good and honest. I was wavering whether to go to Mercedes-Benz of Southampton or Rallye. Now after the service I received I wil consultant was very good and honest. I was wavering whether to go to Mercedes-Benz of Southampton or Rallye. Now after the service I received I will only come to Rallye and deal with Ken. More

Great customer service, very nice and patient and attended to all the problems we had. Fixed the problem and we hope to continue getting the same service in the future. attended to all the problems we had. Fixed the problem and we hope to continue getting the same service in the future. More

I had a great experience at Rallye. The staff was friendly, professional, and got me out on a timely basis. And i got a nice loner car which makes the experience even better. Ramiro communicated ev friendly, professional, and got me out on a timely basis. And i got a nice loner car which makes the experience even better. Ramiro communicated everything that they were going to do and it was a pleasure working with him. Thank you!! More

Having visited service departments of many different manufacturers through the years, Rallye is consistently the best. Ramiro is personable, accurate and effective and your valets are a friendly,respo manufacturers through the years, Rallye is consistently the best. Ramiro is personable, accurate and effective and your valets are a friendly,responsive bunch More

I always get the best service at Rallye. It is very easy to schedule an appointment for normal maintenance at Rallye. Whenever an unexpected issue arises (just last night my headlight went out) I am able t to schedule an appointment for normal maintenance at Rallye. Whenever an unexpected issue arises (just last night my headlight went out) I am able to call ahead, bring my car in and wait for the repair. I do A LOT of driving, and I always have peace of mind that my car is in perfect shape. I feel like I am in "VERY GOOD HANDS" at Rallye. My service advisor, John Ciccotelli is extremely competent and an overall great guy! John and the whole Rallye team is always there to help me. I HIGHLY recommend Rallye! More

As always, Russ Cagarli delivered exceptional, courteous, prompt service. He always goes the extra mile to be of service, promptly returns phone calls, and his recommendation prompted me to buy the S550. prompt service. He always goes the extra mile to be of service, promptly returns phone calls, and his recommendation prompted me to buy the S550. More

Was treated very well from the time I called on the phone, arrived at the dealership and return of my car. My previous dealership was Soverign in Brooklyn and I was very disappointed with the way I was phone, arrived at the dealership and return of my car. My previous dealership was Soverign in Brooklyn and I was very disappointed with the way I was treated. While my car was only a Mercedes C class I still expected to be treated as an importnat customer. I have found so far that your dealership to be a very enjoyable experience. More

Rob was a pleasure to work with and there was no waiting when I dropped off my car off. Rob listened to all my concerns when writing the vehicle up. He was courteous, kept me informed on the progress of t when I dropped off my car off. Rob listened to all my concerns when writing the vehicle up. He was courteous, kept me informed on the progress of the repair and the car was ready when he said it would be. More