Rallye Motors

Great service From the valet to the cashier and everyone in between I was treated with respect and friendliness. They all worked as speedily as possible to get me i From the valet to the cashier and everyone in between I was treated with respect and friendliness. They all worked as speedily as possible to get me in and out of the dealership More

Fantastic service Everyone is so professional and courteous. Whether it is an unexpected flat tire or scheduled routine service, the service department makes the proces Everyone is so professional and courteous. Whether it is an unexpected flat tire or scheduled routine service, the service department makes the process so easy. Keep up the great work Rallye! More

Excellent experience This was the easiest car I ever bought!!!! I had a great test drive with Steve and a carefree purchase with Rodni. The dealership was clean and everyo This was the easiest car I ever bought!!!! I had a great test drive with Steve and a carefree purchase with Rodni. The dealership was clean and everyone was very courteous. Rodin was willing to give me a fair price for my purchase and trade. I will definitely consider purchasing my next vehicle from Rallye Mercedes! Jen was very helpful showing the ns and outs of my vehicle after I bought it! More

service A excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much excellent service service A waited for car . all work was completed within an hour and a half. waiting area was a pleasure. thank you very much More

Excellent Thanks to Jimmy Myung for his help and prompt attention. All our questions and needs were met with friendly and professional manner. Great costo Thanks to Jimmy Myung for his help and prompt attention. All our questions and needs were met with friendly and professional manner. Great costomer service!! More

My experience with the service department Beas good. Because the service was fine. My advisor Rob was great. He kept me informed with,what was going on with my car which was very helpful. What a wonderfu Because the service was fine. My advisor Rob was great. He kept me informed with,what was going on with my car which was very helpful. What a wonderful person. More

Rallye is extremely professional. I have been going to this dealership for over 10 years. They are very attentive to your needs. The showroom is inviting and clean. Larry Greco is the I have been going to this dealership for over 10 years. They are very attentive to your needs. The showroom is inviting and clean. Larry Greco is the best. More

NY State Inspection and 2 Recalls Stephen is a great service representative. He is very accommodating getting my service done and making pick up very easy even after hours. When p Stephen is a great service representative. He is very accommodating getting my service done and making pick up very easy even after hours. When purchasing I worked with Jay. He was great to work with. He answered all my questions and took care of everything so that my pick up of the vehicle was seamless. He is an very honest and responsive sales person. I would highly recommend working with him. More

Service advisor terrible! I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually I’ve been a customer of Rallye’s since back when they where selling bmw’s at the same location. My family have purchased numerous cars here. I usually deal with Ken but his schedule was busy so I got stuck with another advisor Pat. I took my car in for an air bag recall. During this time my SRS light was already on. I was advised that I would need a diagnostic test in order to find the problem. Since I was already there I didn’t mind paying the $169 +tax fee. Which I could’ve taken to my regular shop for free by the way. Pat called me the same day I dropped my car off and told me that one of the codes was for the right side rear airbag. He said that in order to trouble shoot the problem it would cost over $900.00 because the control unit was underneath the front seat which needed to be removed along with the floorboard. I told him I didn’t want to do that at the moment. He also said that he would try to reset the SRS code to see if that clears the error and then they could perform the service recall. Boy was I disappointed when I picked up my car. Not only did they not try and reset the code I got my car back dirty! If you take your car to Rallye’s then you know that they clean and wash your car before you pick it up. So after I left Rallye’s I decided to go to my guy and sure enough in less than 5 minutes he hooked up his diagnostic computer and was able to tell me the same issue. He also suggested that he could try and reset the error code and see if the SRS light comes back on that way I would know if it really was an airbag issue or just a glitch with the computer system. I’ve been driving the car for two days now and no SRS light has returned. I left 3 messages with Pat with no response until after the 3rd message. It very frustrating to talk with someone who thinks he knows everything. If you ever have to take your car for service at Rallye’s stay away from Patrick Ripley. He looks young so he’s probably inexperienced with dealing with long time customers. Very frustrated and disappointed with this experience. The one star rating is solely for the service advisor. More

Wonderful Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excel Excellent service. But my MB key chain was damaged and no mention when handed back to me. Was given new key chain. But service in general was excellent. More