Rallye Motors

Service Management The process was handled seamlessly, from an available loaner, to my additional requests for inspection of the vehicle and to the comprehensive report The process was handled seamlessly, from an available loaner, to my additional requests for inspection of the vehicle and to the comprehensive report at the conclusion and pick-up of the vehicle. My only negative comment, was that in the past they always delivered the vehicle washed, but I guess they thought that I might have brought it in to clean for the final touch. More

My first Mercedes I received excellent service from Stephen Paladino. He answered all my questions and was very patient. I would definitely recommend the service to m I received excellent service from Stephen Paladino. He answered all my questions and was very patient. I would definitely recommend the service to my friend and family. More

Experts can not find the issue with my stereo I have an issue with my stereo from factory and though I have taken it in five times, . One tech even found an issue and went ahead and supposedly cha I have an issue with my stereo from factory and though I have taken it in five times, . One tech even found an issue and went ahead and supposedly changed the speaker on the dashboard. However it continues to be crackly, muffled and frankly a crappy sound. This last time I took it in with the same issue, but alas he is no longer there, so I can not follow up. But they keep my car for days and can not find anything and when I pick it up the speaker system or stereo continue to sound like cheap Pinto speakers. Service techs are very nice but... nice does not fix the issue from factory. I finally lost my patience and you know I have to say I feel that because I am a woman it is of no consequence. Sorry but this happens all too often and I frankly did not expect it from such a company. So for that reason my next car may not even be a Mercedes at all, since also their GPS is one of the worst I have ever seen. More

service excellence I usually have my sprinter service done in Long island city because it is close to work, but this time I was not able to find anyone in the shop who i I usually have my sprinter service done in Long island city because it is close to work, but this time I was not able to find anyone in the shop who is familiar with the PSM unit that I try to order and installed. And what's worse is after I left several message for the service department, no one bother to call me back. I called Rallye motor and I was immediately greeted by John Ciccotelli. He is familiar with the item I need and he also connected me with service department, so I was able to get the unit and have it installed at the dealership. What's more amazing, is I had received a recall from Mercedes Benz, but when I called long island city, no one bother to help me, or they said the parts is not available. but Rallye Motor is able to secure the parts and have it installed at the same time. I was never offered a loaner car when I go to long island city, but Ralley motor offered me a loaner car, so I don't have to take the bus back to my office. I am really satisfied with their overall service. More

Excellent Experience Tom was very helpful in showing me all the features of my new Mercedes and helping me step out of my comfort zone. I love my new car! Tom was very helpful in showing me all the features of my new Mercedes and helping me step out of my comfort zone. I love my new car! More

Easy, pleasant!! Tom Walton is a great salesman. Would never go to anyone else - we have been Rallye customers for over 30 years. Always a wonderful experience Tom Walton is a great salesman. Would never go to anyone else - we have been Rallye customers for over 30 years. Always a wonderful experience More

new lease purchase made simple Truly a great dealership, professional and caring people who take the time to make an often arduous ordeal pleasant. Honest management and salespeople Truly a great dealership, professional and caring people who take the time to make an often arduous ordeal pleasant. Honest management and salespeople who know how to treat people as people, thank you! More

Professional and courteous sales and service Received professional attention from all the staff I interacted with . Their attitude of customer service was beyond what I have seen at other dealers Received professional attention from all the staff I interacted with . Their attitude of customer service was beyond what I have seen at other dealerships. Would recommend them whole heartedly More

Great dealership Rallye is a great dealership to get a new Mercedes. Showroom is appealing, car choices are plentiful, and most importantly sales people are straightfo Rallye is a great dealership to get a new Mercedes. Showroom is appealing, car choices are plentiful, and most importantly sales people are straightforward and no nonsense. You walk away knowing that you got a great price. More