Rallye Lexus - Service Center

***** WORST SERVICE DEPARTMENT EVER ***** I would give it 0 (Zero) or less if possible... The worst service department. They will try to charge you for services they tell you are free. They I would give it 0 (Zero) or less if possible... The worst service department. They will try to charge you for services they tell you are free. They called me to schedule an appointment and told me that my service will be included(free). When I get there, they act like they have no clue about free service. They want to charge me. Fool me once shame on you, fool me twice shame on me. Rally Lexus did this to me twice. Both time they said, yes come in and your service will be free and when I get there they wanted to charge me. I will be telling all my friends and family never to buy any car from Rallye Lexus. ***** WORST SERVICE DEPARTMENT EVER ***** More

Even though I live only a few blocks from a Lexus dealership/ service center, I will travel to deal with Rallye. That are the best at not only sales but service. They go above and beyond. Even if I c dealership/ service center, I will travel to deal with Rallye. That are the best at not only sales but service. They go above and beyond. Even if I call with a question regarding my vehicle More

Inspection and Service Over the past 17 years I have used your Glen Cove facility to service my Lexus cars. My experience has kept me a customer because of the quality of Over the past 17 years I have used your Glen Cove facility to service my Lexus cars. My experience has kept me a customer because of the quality of work done by your mechanics and staff. All contact employees are focused on driving customer satisfaction and this makes me happy to do business with you.. More

Service with a smile My last experience with Ralley service department was smooth and pleasant. I needed to bring in my car for a recall. Maria was able to set up an appoi My last experience with Ralley service department was smooth and pleasant. I needed to bring in my car for a recall. Maria was able to set up an appointment, loaner car and an estimate for my mirror replacemnt , all within 24 hours and with a smile. That's service!! Keep up the good work Ralleye. More

Speedy and efficient service, no surprises I’ve owned Lexus vehicles for many years and i like this service center the best. They are very organized when you drop your car, like a well-oiled m I’ve owned Lexus vehicles for many years and i like this service center the best. They are very organized when you drop your car, like a well-oiled machine. The waiting areas are plentiful, comfortable, they provide food, coffee, work areas, etc. so that you can easily occupy yourself and be comfortable. Their service is timely and rarely do I get any surprise costs, fees or bills. I highly recommend this service center! More

Best Customer Service I had a problem with a wiper blade on my vehicle. There was snow forecasted and I had several afternoon appts. I worried and wasn’t sure how soon I co I had a problem with a wiper blade on my vehicle. There was snow forecasted and I had several afternoon appts. I worried and wasn’t sure how soon I could get an appt to get it fixed. I contacted the service center who told me to come on down and a technician would check it out. When I arrived at the service station I was greeted by a service advisor who assured me my issue would be resolved in a timely manner or a loaner car would be available to me. I spent about an hour in a very comfortable lounge that had many amenities to enjoy and pass the time before I was on my way home in my own vehicle. More

Always a Great Experience Everyone at Rallye is very professional and friendly. They always see that you are informed about your vehicle while it is being serviced. Exceptional Everyone at Rallye is very professional and friendly. They always see that you are informed about your vehicle while it is being serviced. Exceptional Service. More

Outstanding Service I found the service very efficient and professional. They listened to my concerns, answered my questions and fixed the problems.. Great customer serv I found the service very efficient and professional. They listened to my concerns, answered my questions and fixed the problems.. Great customer service, glad I chose Rallye as my service provider. More

Everyone seems to know what they are doing. Mike Reedy the Service rep. in particular gives you a feeling of confidence that he understands the issues and suggests what needs to be done. Mike Reedy the Service rep. in particular gives you a feeling of confidence that he understands the issues and suggests what needs to be done. More

Service and staff are terrific Service and staff and reps are the nicest chat with. My sales rep Dave tubin is the nicest to deal with. Answered all my questions and is knowledg Service and staff and reps are the nicest chat with. My sales rep Dave tubin is the nicest to deal with. Answered all my questions and is knowledgeable about the overall services of Lexus. Would recommend him highly to any friends and family. More