Rallye Lexus - Service Center

Excellent Service I had made an appointment, the Customer Service Representative, Mike Reidy was waiting, I explained the problem, a broken linkage on the manual hood r I had made an appointment, the Customer Service Representative, Mike Reidy was waiting, I explained the problem, a broken linkage on the manual hood release, Mike got me a loaner, I was on my way and the vehicle was serviced and returned on time and at a reasonable cost. More

The pickup and deliver service is a real game-changer! It was on time, seamless and with perfect communication with the service department before, during and after service. The person delivering the car It was on time, seamless and with perfect communication with the service department before, during and after service. The person delivering the car back to my driveway called to tell me exactly when he would be returning the car.Seamless beginning to end!! More

lexus service Questions and details properly attended to. Time adhered to. all explained in a timely & proper manner. Certainly would use again to service my veh Questions and details properly attended to. Time adhered to. all explained in a timely & proper manner. Certainly would use again to service my vehicle Cleanliness in waiting room excellent in the current environment More

excellent service and very nice people Very nice experience dealing with everyone at the dealership. All work was done correctly and I have never had a problem servicing with Rallye ever Very nice experience dealing with everyone at the dealership. All work was done correctly and I have never had a problem servicing with Rallye ever More

Stand up service Stood behind corporate when there was a major part defect and recall. Impressive. Thanx Pam. We weren’t sure you would after receiving letter from c Stood behind corporate when there was a major part defect and recall. Impressive. Thanx Pam. We weren’t sure you would after receiving letter from corporate. More

Everything First Class No trouble making appointment and arranging a loaner car. We started to hear a noise from engine a week before appointment, so Pam moved up appointme No trouble making appointment and arranging a loaner car. We started to hear a noise from engine a week before appointment, so Pam moved up appointment for the next day. A technician came with me while we drove and he quickly identified the noise coming from the struts before we got outside the service area. More

THIS IS THE 6TH LEXUS I'VE BOUGHT AT RALLYE. PAM IS THE BEST I've never had a problem with this dealership, but this car - my 6th Lexus - is a total pain to drive, and I wish I had my old one back, It's just too I've never had a problem with this dealership, but this car - my 6th Lexus - is a total pain to drive, and I wish I had my old one back, It's just too complicated to enjoy. And so far, I've had TWO recalls on this vehicle, which doesn't speak well for the future. I'm writing a separate letter to your CEO. But in regard to service, the bright spot is Pam Palasciano. She's wonderful. Professional, knowledgeable, a pleasure to deal with . I've never dealt with any of the employees pictured here except for Pam. Barrie Curtis Spies More

2018 LS500 annual Insp.,& Safety Recall. T3423,NYState Insp.,Pass.Safety Recall20La01. Replaced Low Pressure Fuel Pump.Loaner Vehicle has been offered Pam Palasciano always warm,and accom T3423,NYState Insp.,Pass.Safety Recall20La01. Replaced Low Pressure Fuel Pump.Loaner Vehicle has been offered Pam Palasciano always warm,and accommodating. She is one of a kind!.. She is one of the reasons I remain with Rallye More

On time for pickup and delivery,good job. Best dealership this side of the Mississippi,could not do any better then they are now. Keep up the good work. On time delivery which was great. Best dealership this side of the Mississippi,could not do any better then they are now. Keep up the good work. On time delivery which was great. More

Quick, friendly and efficient Car was tagged and taken right away. Sales rep came out right away and noticed I was due for inspection so I was glad to get that done too. Car was tagged and taken right away. Sales rep came out right away and noticed I was due for inspection so I was glad to get that done too. More