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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,460 Reviews

1,460 Reviews of Rallye Lexus - Service Center

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September 04, 2024

Excellent group of folks who work very hard to ensure your actual experience meets your expectations. If anything is lacking they are quick to correct the issue. More

by MFPOLVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Rallye Lexus responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye Lexus. James Quinlan 516-676-8686

September 03, 2024

Happy about the professional way they handle my issues. Making appointment to getting the work done while I wait is a pleasant experience. More

by DOCTORJMATTACKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! James Quinlan 516-676-8686

September 03, 2024

Super service. Convenient. Fair price! I love this place I will go back to rallye whenever I need service 😁 More

by AKIETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. James Quinlan 516-676-8686

September 02, 2024

Joanna was great as always. She is always to the point about what I need. The fact that there is very little turnover of service advisors means alot. I will continue to come her More

by wmdela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Rallye Lexus responded

Thank you for your business and this review. We're happy to hear that Joanna and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Quinlan 516-676-8686

August 30, 2024

This service center used to be excellent, but not anymore. The facility itself is old and run down. The quality of work is subpar. They show very little respect to the customers. More

by Raplon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Reidy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Mike and our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. John Tetta General Manager 516-676-4000

August 29, 2024

Everyone is very professional and courteous. You are much better than New Country Lexus which is always a confusing environment. More

by SSTEMPLER688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments Maria and our team, and we look forward to working with you again. James Quinlan 516-676-8686

August 28, 2024

I was pleasantly surprised that my vehicle's issue was only a fuse. Unfortunately this part was not in stock and required a day wait but overall service was great. More

by MJGVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! James Quinlan 516-676-8686

August 28, 2024

Fast and efficient. Love the video from mechanic showing you what he is checking and services needed More

by LESAMIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Rallye Lexus responded

Thank you! Mike and oru team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. James Quinlan 516-676-8686

August 27, 2024

Knowledgeable, courteous staff. The service experience is quick and seamless. Communication is clear and relevant. More

by KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Rallye Lexus responded

Hi, Ken! Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! James Quinlan 516-676-8686

August 27, 2024

Great customer service great mechanical repair car returned clean. Everyone polite Even serve ice cream More

by GEEMANIA2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Rallye Lexus responded

Thanks for sharing about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

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