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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,454 Reviews

1,454 Reviews of Rallye Lexus - Service Center

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September 03, 2020

On time - ready when promised- excellent explanations-and a clean car to drive home in- I did miss the coffee- thanks Again to our service person More

by RUSHSPORT33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Rallye Lexus responded

Thank you for providing us with your positive feedback on your recent experience.

September 01, 2020

Serviced 3 recall items with minimum contact per COVID-19 safety guidelines. Service was completed and picked up later the same day which was highly commendable, because next day service completion was proj More

by PETERESA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Rallye Lexus responded

Thank you for the great service feedback on your recent experience.

Sep 10, 2020 -

PETERESA1 responded

Highly recommend Rallye Lexus service, minimum contact COVID-19 protocols, commendable expeditious early service completion of Recall notice items. Thank You, Peter L.

September 01, 2020

Had a great experience at this dealership. Pam was very friendly writing up my car and the tech Ed knew exactly what my problem was and fixed it the first time. More

by EDSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Strippoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano, Steven Holmes
Sep 02, 2020 -

Rallye Lexus responded

Thank you for providing us with your positive feedback.

August 28, 2020

The people are very courteous and professional. Service was done in timely manner. Service manager was friendly and went over everything and was very responsive to my needs. More

by FAISALS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Rallye Lexus responded

Thank you for providing us with your great service feedback!

August 27, 2020

pleasant to deal was stress free with no pressure, Will consider buying a car for my son in the near future. Will tell anyone interested in buying a car to go to Rallye Andy Hyun was great More

by JAY898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Hyun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Cruz
Aug 27, 2020 -

Rallye Lexus responded

Thank you for providing us with your positive feedback on your recent experience.

August 27, 2020

My experience was fine. Everybody was polite. I was able to keep my loaner car until the next morning as I was unable to get there before closing. More

by LGSACHS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Rallye Lexus responded

Thank you for providing us with your feedback.

August 26, 2020

Attentive service. Covid conscious. When working on car. Service reception very polite and accommodating. . I always lease my Lexus from Rallye because of the excellent service More

by MARK.GROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Rallye Lexus responded

We are glad your recent service visit was a great one and we appreciate the positive feedback.

August 26, 2020

Excellent individual and personal attention When we came to purchase the car. Continues with a really Great staff and dedicated service crew that want to make sure we are happy. We appreciate the way it is More

by GALIABG2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Losee, Pamela Palasciano, Josh Weiss
Aug 26, 2020 -

Rallye Lexus responded

Thank you for taking the time to provide us with your positive feedback!

August 26, 2020

worst customer service ever had, cant even make appointment with them, theres a recall on my 2014 ls 460 they decline the car has recall, called other lexus dealer appointment made More

by whchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Oates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
August 21, 2020

There is a reason why I have my 9th Lexus from the same dealer. From sale to service, Rallye Lexus offered exceptional service. Tyrone is great, he always willing to make extra effort to help his custom More

by HUANGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone Chen
Aug 21, 2020 -

Rallye Lexus responded

We appreciate your wonderful feedback and loyalty to Rallye. We are happy to know Tyrone was great to work with during your recent experience.

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