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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,454 Reviews

1,454 Reviews of Rallye Lexus - Service Center

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November 25, 2020

they did exselant job, they clean the car, change oil, i had loan car for one day, i hope i going come back . good servise More

by QUICKSHOT_INC
Customer Service
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Rallye Lexus responded

Thank you for the wonderful review! We are so glad to hear of your positive experience and look forward to seeing you again in the future!

November 25, 2020

Rallye Lexus is a Great place to take care of my Car.Bought Four,4car from Rallye Lexus Was treated very well I will Take My car to your Service Center.Give you a 10 More

by DGLOVERBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Hyun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Chen , Kevin Losee, Steven Holmes, John Andrea
Nov 30, 2020 -

Rallye Lexus responded

Thank you for the wonderful review! We are so glad to hear of your positive experience and look forward to seeing you again in the future!

November 22, 2020

Poorly scheduled and poorly delivered service by the person who took my call and then after my car was there for four hours I was called while I was on my way to tell me nothing was done More

by AEDL2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maria Santoro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Rallye Lexus responded

Good afternoon. Thank you for taking the time to bring this to our attention. We sincerely apologize for the miscommunication that took place while you serviced your vehicle with us. At a moment of your time, please give me a call to further discuss the situation and make matters right for you. Kind regards, Pamela Palasciano Service Manager 516-629-7646

November 20, 2020

Good location, friendly staff, easy to work with, good service, very professional. Loan car was a plus. Continue to enjoy the quality of service and look forward to continue being a Lexus customer. More

by RMAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Rallye Lexus responded

Thank you for the great review!

November 18, 2020

They’re absolutely nice people and they always make you feel at home I am your job is done stress-free without any other complaints and I always appreciate the job thank you very much More

by rafiahmadi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Rallye Lexus responded

Thank you for the great review!

November 13, 2020

Pam Palasciano is extremely professional and courteous. She's arranges my service visits and takes care of everything. I have been dealing with her since I became a Lexus owner - over 20 years ago. She has More

by ACONDELLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Palasciano - Five Stars *****, Steven Holmes
Nov 16, 2020 -

Rallye Lexus responded

Thank you for the great review!

November 10, 2020

Sales people are great but the service department is amazing the go above and beyond especially. Joana the best in service love her every time I got my vehicle serviced it’s always with a smile my car More

by FRANK@ALLISLANDGROUP.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Nov 10, 2020 -

Rallye Lexus responded

Thank you for the five-star review! It is a pleasure to hear that our staff could be of such helpful assistance to you. We thank you for your business and look forward to seeing you again.

November 10, 2020

Mike Reidy is courteous and professional. The waiting room is always stocked with goodies. The intake person is very patient and courteous too. My next car would be a Rallye car. More

by AKHAIRULLAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Rallye Lexus responded

Thank you for the five-star rating! We are glad to hear of your positive experience visiting us. We look forward to seeing you again in the future.

November 09, 2020

The Service Dept team are always courteous and professional. The waiting areas are clean and comfortable with nice amenities such as beverages, tea, coffee, TV and wifi. More

by elizplee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Rallye Lexus responded

Thank you for sharing your feedback, Eliz. We are glad to hear that we met the mark.

November 08, 2020

This dealership is very professional and treats your vehicles with absolute care. Customer service staff is very courteous and treats the customers like a family. More

by KAREN_11233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Rallye Lexus responded

Thank you for the five-star review, Karen! We are thrilled to hear of your top-notch experience while visiting us. We look forward to seeing you again in the future. Take care!

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