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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,454 Reviews

1,454 Reviews of Rallye Lexus - Service Center

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January 20, 2021

I’ve had consistent friendly service from the staff of the service department for many years and recommend them to others. I look forward to continuing. More

by SJREDDINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Rallye Lexus responded

Thank you for your years of business and outstanding recommendation of Rallye Lexus! We are honored to have you as a returning customer and look forward to assisting you for a long time to come.

January 18, 2021

Service Writer was helpful- had my timing belt/Water pump changed on my 2005 gx470 and requested that the thermostat and Serpentine belt be changed as well. A substantial job and All done in one day. Car r More

by WEBSEARCHER46
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Rallye Lexus responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely in your 2005 Lexus GX 470, and we hope to see you again down the road!

January 18, 2021

Great experience. Service team always get it right and do a super job. They listen to you and make sure everything is done to your satisfaction. More

by DBLACK2339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Rallye Lexus responded

Thank you for the kind review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Rallye Lexus!

January 18, 2021

All service was outstanding and excellent. I was very satisfied with the service on my leased ES350 Lexus. The work was finished within 90 minutes after my requested very early 7AM Saturday appoint More

by SPORTCOURT21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Rallye Lexus responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely in your Lexus ES 350, and we hope to see you again down the road!

January 18, 2021

Everyone was friendly and courteous the waiting area was clean and well stocked with refreshments ; it was my first time servicing the car since I purchased it and was satisfied with the service. More

by BIGREIF1151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Rallye Lexus responded

It's wonderful to hear that our service department left a great first impression. Thank you for sharing this feedback about our team and facilities! We look forward to your next visit at Rallye Lexus.

January 18, 2021

I've been going to this dealer for a few years for service now. I purchased a pre-owned car from them and while getting it serviced was told the battery needed to be replaced. I was told the battery i More

by scforbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Rallye Lexus responded

I am sorry to hear that you were disappointed with your service experience and the condition of your vehicle. I can understand why this would be a frustrating situation so I appreciate you sharing these concerns. We are grateful for your business, and if you would like to discuss this further, I am more than happy to take your call. Thank you, Pam Palasciano - Service Manager - 516-629-7646

January 17, 2021

Everyone at the dealership was helpful, professional and courteous. They were friendly and took care of my car in a timely and efficient manner. They are terrific More

by JULIEMAX70
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Troy Sun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Rallye Lexus responded

We couldn't have asked for better feedback, Julie! Thank you for trusting Rallye Lexus with your repair and maintenance needs!

January 15, 2021

I have purchased ES350 for 20 Years and have always had my vehicle serviced at Rallye Lexus. They always provide the best service by far. More

by jtartaglione
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Jan 15, 2021 -

Rallye Lexus responded

Thank you for your loyalty to Rallye Lexus over the years! We are proud to have earned your support and happy to hear that you are so confident in our team. Drive safely in your Lexus ES 350, and we hope to see you back next time!

January 14, 2021

I was very satisfied with the service on my vehicle. There was no wait for the loaner car and my vehicle was ready within the window of time that was promised. More

by DALTARE
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Rallye Lexus responded

Thank you for your stellar review of our service team! We are happy to have you as a Rallye Lexus customer.

January 05, 2021

I am very satisfied with the service at Rally Lexus. Mike Reidy of the customer service suggested that I should do the car inspection since I am here for the complementary service, so I don't need to More

by R_SZETO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Chen
Jan 05, 2021 -

Rallye Lexus responded

Thank you so much for being a great Rallye Lexus customer! We love to hear that Mike provided helpful service during your recent visit and that you drove home in a freshly-washed car. Hope to see you next time!

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