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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,403 Reviews

1,403 Reviews of Rallye Lexus - Service Center

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February 04, 2021

I brought my car in for a 50000 mile check up. From Maria ( service rep) to the work actually preformed ... all an excellent experience. Of course I’ll always return to Rallye Lexus!! More

by nycv7198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None!!
Feb 04, 2021 -

Rallye Lexus responded

Thank you for trusting us with your business! We appreciate the kind feedback and are thrilled to hear that Maria went above and beyond to assist you. Drive safely, and we hope to see you again at Rallye Lexus!

February 02, 2021

Our service was excellent as always. Mike Montijo is the person we work with and he is great. A very good, kind and always helps us. We are very satisfied with rallaye More

by GRANDMASCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Rallye Lexus responded

Thank you so much for visiting us at Rallye Lexus! We are delighted that you can depend on our team for consistently great service and trust Mike to keep your vehicle running safely. Hope to see you next time!

February 02, 2021

My car did not get the white glove service that a luxury car dealership promises to provide. The inside/outside cleaning service was not provided which was a disappointment More

by BINAGUL416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Rallye Lexus responded

This is a disappointing review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about your visit and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Pam Palasciano - Service Manager - 516-629-7646

January 27, 2021

The service representatives all offer truly outstanding customer service with a high level of professionalism. I've been going to Rallye Lexus for all of my service and maintenance needs for almost 20 year More

by G.HOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Jan 27, 2021 -

Rallye Lexus responded

Thank you for your loyalty to Rallye Lexus! We're proud to have earned your continued support and we look forward to taking care of you the next time you bring your vehicle in for service!

January 26, 2021

As always, Rallye Lexus' service department was efficient and flawless. The staff is friendly and willing to help with any problems. This is why I've been coming to them for my past 5 cars! More

by MargD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Rallye Lexus responded

Thank you for the five-stars, and for your loyalty to our dealership! We appreciate your business and are thrilled to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely, and we hope to see you again down the road!

January 25, 2021

Maria was great. She, along with the rest of the crew there were friendly and accessible. I have been there a few times for different things and am happy with the service. More

by RITA.RANIERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Rallye Lexus responded

Thank you for sharing your experience with us! It is a pleasure to hear of your visit and we thank you for being our customer!

January 24, 2021

excellent service. Loaner car was provided immediately. My car was ready exactly when they told me to return. The entire process was very easy for me More

by jrgordon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Rallye Lexus responded

Thank you for your confidence in Rallye Lexus. We strive to deliver a seamless experience and I am glad that came true for you!

January 21, 2021

Very Customner friendly. Reliable sevice with a smile. Appointments always available &swsys have a loaner Honest in assessment of cars need 4 service. Very pleased that is why I keep coming ba k More

by CRPARSOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Jan 21, 2021 -

Rallye Lexus responded

We're so grateful to have you as a loyal customer! It's our pleasure to make every service visit just as friendly, convenient, and straightforward as the last. Thank you for continuing to trust Rallye Lexus with your vehicle and your business!

January 21, 2021

Good service experiences and Mike is very helpful and following every step of the service and will be come for service without any question. good! More

by MT910720
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Rallye Lexus responded

Thank you for reviewing Rallye Lexus and for giving a shout out to Mike! We look forward to working with you next time!

January 20, 2021

I’ve had consistent friendly service from the staff of the service department for many years and recommend them to others. I look forward to continuing. More

by SJREDDINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Rallye Lexus responded

Thank you for your years of business and outstanding recommendation of Rallye Lexus! We are honored to have you as a returning customer and look forward to assisting you for a long time to come.

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