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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,403 Reviews

1,403 Reviews of Rallye Lexus - Service Center

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March 04, 2021

I do enjoy attending Ralley for my vehicles to be serviced. The loaner vehicles need to be more cleaner and fill with gas. This will improve wait time. More

by aandaent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Rutkowski
Mar 08, 2021 -

Rallye Lexus responded

Thank you for taking the time to leave us this review and feedback. We are grateful to have you as a customer, and it is always a pleasure to assist you. We are always looking for ways to improve, and I will certainly share this with my team. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Pam Palasciano - Service Manager - 516-629-7646

March 01, 2021

I purchased a preowned in 2018 and since then all my services at Rallye have been excellent. A loaner was always ready and the service was completed within a few hours. More

by CKMA55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Rallye Lexus responded

Thank you so much for being part of the Rallye Lexus family! We are so happy to hear that you can depend on our team for consistently excellent service. We look forward to our continued relationship!

March 01, 2021

We’ve been servicing our car at Rallye for over 18 years and always had positive experiences with their services. Staff are always accommodating and solution oriented with their customers’ interest at heart More

by llukjuang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Rallye Lexus responded

What can we say to thank you for your 18 years of business? It makes our day that you can depend on our Rallye Lexus team for excellent service and to take great care of your vehicles. Enjoy your week!

February 26, 2021

I always get quick service lots of attention and people who really care. The one person I rely on is Pamela. She is a great problem solver and really knows a lot about cars and makes me feel that I’m getti More

by LRCOBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Palasciano
Feb 26, 2021 -

Rallye Lexus responded

We are thrilled that you can depend on Pamela for excellent service and to take great care of your vehicle. Thank you so much for being a loyal Rallye Lexus customer! We look forward to our continued relationship.

February 25, 2021

This is my family's 3rd Lexus from Rallye. The service is always quick and reliable! I also appreciate how easy it is to get a loaner car! More

by RENEESHABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Rallye Lexus responded

We couldn't be happier to have you and your family as returning customers! Thank you for your continued business and your confidence in our team. See you next time at Rallye Lexus!

February 24, 2021

Professional services, will definitely go back there for services. Love the pick up and drop off service, save me a lot of time. very happy about the service. More

by sallyc916
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Rallye Lexus responded

It was our pleasure to assist you, Sally! Thank you for trusting Rallye Lexus with your repair and maintenance needs!

February 21, 2021

When I called to make an appointment the person who answered the phone was accommodating and courteous. My service advisor was also professional. Overall excellent service. More

by CHARLESHAVIV
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Rallye Lexus responded

Charles, we really appreciate the positive feedback! It's great to hear how much you enjoyed working with our service team. Thank you for trusting Rallye Lexus with your vehicle and your business!

February 21, 2021

Service was adequate. I noticed an issue with the hi beams after my service appointment. I have not called to report the problem as yet. More

by TCHOUDRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Rallye Lexus responded

Thank you for reaching out. Customer satisfaction is our highest priority and I would like to make sure that your concerns are addressed. Please reach out to me directly so that I can help. Pam Palasciano - Service Manager - 516-629-7646

February 07, 2021

Efficient- accommodating- waiting area excellent- expediency of service- everyone I had contact with was knowledgeable and courteous- my salesman has always been welcoming to me More

by margery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Losee
Feb 08, 2021 -

Rallye Lexus responded

Thanks for taking the time to review us. Here at Rallye Lexus, it is our goal to deliver a seamless experience and I am glad that came through to you!

February 07, 2021

I’ve been with Rallye over 22 years. Their service and their staff has always been excellent. One of the reasons I’ve stayed with Lexus xxx this time. More

by JOHN.ABRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Feb 08, 2021 -

Rallye Lexus responded

Hi John - Thank you for taking the time to review us! We appreciate your business over the years and are happy to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you again at Rallye Lexus!

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