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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,463 Reviews

1,463 Reviews of Rallye Lexus - Service Center

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June 23, 2021

My appointment was a pleasure. My rental car was ready and I did not have to spend any extra time at the dealership. Great service! More

by BOCA2NY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Rallye Lexus responded

We strive to provide an all-around outstanding service experience, so this review is music to our ears! Thank you for being a valued customer of Rallye Lexus - we hope to see you again down the road!

June 23, 2021

I usually find the staff courteous and informative. Any problem I have with car is always fixed the first time It is brought in for service. More

by JACKPSHEEHY
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Rallye Lexus responded

Thank you for your business and your trust in our team! We are always happy to assist you here at Rallye Lexus. Drive safely!

June 22, 2021

I bought my first of several RX350s at Rallye Lexus in 1999 and have not had a single negative experience in the years since. From Sales to Service, Rallye Lexus is first class. Rallye Lexus can be truste More

by LTUCCI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Rallye Lexus responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Rallye Lexus, and we will certainly let our team know that you appreciate their help. We look forward to working with you for years to come!

June 22, 2021

Joanna Oats is an asset to your company and it is a pleasure working with her. More

by FMINI
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Rallye Lexus responded

We are thrilled to read your glowing feedback about Joanna! She is a valuable member of our team and we will make sure she knows how much her work is appreciated. Thank you for choosing Rallye Lexus!

June 20, 2021

Love everything about this dealership! Great, timely service, very accommodating and a refreshingly honest dealership. Like that they don’t find problems with the car just to make the dealership more mo More

by RAEFERJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Rallye Lexus responded

We appreciate the kind words and positive feedback - thank you! We're glad to hear we're providing the timely and accommodating service we strive for, and we're grateful for your business. Drive safe and see you next time, from all of us here at Rallye Lexus!

June 18, 2021

While from the moment I drove my car in for maintenance to the end, the service has been impeccable, it was unknown to me that there was a charge for my maintenance as the service advisor NEVER discussed a More

by tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
name to be undisclosed
Jul 13, 2021 -

Rallye Lexus responded

Dear Tim, here at Rallye Lexus we try to deliver a world-class experience including the explanation of charges not included by the manufacturer with the purchase of your vehicle. Currently, Lexus only includes a 5k or 6-month service and a 10k or 12-month service which includes an oil change with the purchase of a new car. I am sorry for any confusion this may have caused and I will make sure there is greater transparency and communication moving forward. If I can be of any assistance, please feel welcomed to reach out to me directly at 516-629-7603 or rcostello@rallyelexus.com. Sincerely, Raymond Costello - General Manager - Rallye Lexus

June 17, 2021

What can i say, not one neg thing, from problem with the vehicle being solved to loaner to followup, will never use another dealer! Thanks More

by betty tipiere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Rallye Lexus responded

Thank you for the glowing review and for trusting the Rallye Lexus team with your business, Betty! It is truly our pleasure to assist. Safe travels and come back again soon!

June 17, 2021

Very professional, friendly and courteous people. The service was done very efficiently. The whole process of getting the appointment, getting loaner car and checkout were a breeze. Thanks Rallye Lexus More

by Godrej Mehta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Rallye Lexus responded

Thank you for taking the time to review us, Godrej! We appreciate your support and are happy to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely, and we hope to see you again down the road!

Jun 17, 2021 -

Godrej Mehta responded

You’re Welcome!! Keep up the highest Standards and Excellent Service!👍🏻👍🏻👍🏻👍🏻👍🏻

June 09, 2021

The service department makes the whole drop off and pick up so easy. & the staff are just great!! I live over 45 minutes away but it’s worth the ride because I know my car is in good hands More

by suzy0418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Rallye Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Rallye Lexus, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

June 09, 2021

Thank you so much for your service .Erick andrades is the bestseller..and Mike Reidy is the best person for service Department.thank you for everything. More

by ANDREABATISTA64
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Andrades
Jun 09, 2021 -

Rallye Lexus responded

We are so happy that the Rallye Lexus team delivered an excellent experience. We will be sure to let Erick and Mike know you are grateful for their assistance. We are happy to have earned your business and hope to see you next time. Take care and have a great day!

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