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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,403 Reviews

1,403 Reviews of Rallye Lexus - Service Center

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April 11, 2021

Great Service - especially Customer Service Rep - Joanna Oates; Like the Loaner Program and staff friendliness. Appreciate the free car wash as part of the service. More

by sanjayrae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Rallye Lexus responded

Thank you for posting about your recent visit to Rallye Lexus!

April 08, 2021

Fantastic as usual - I have two Lexus vehicles and use Rallye for service for both - People are the best and that leads to great service More

by JLGIANTS82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Apr 08, 2021 -

Rallye Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Rallye Lexus, and we look forward to your next visit!

April 07, 2021

I was very pleased with the service I received when I brought my RX 350 in for its 5,000 mile service. There was a recall on a certain part and they had that in stock so the work was done at the same ti More

by FRANFREDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Rallye Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Rallye Lexus team. Drive safely in your Lexus RX 350, and we hope to see you again down the road!

April 06, 2021

I HAVE SENT IN AT LEAST 4 REVIEWS..PLEASE STOP WITH THE QUESTIONS ......I INDICATED THAT THIS WAS THE BEST DEALER AND SERVICE I HAVE EVER GOTTEN ..THEY R GREAT .I'VE HAD OTHER LUXURY AUTOS BUT NO DEALER HA More

by COOGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Rallye Lexus responded

Thank you for the excellent feedback! I apologize that you've received unwanted communications from our team. I would like to make sure this is taken care of, but I will need your full name. Please consider giving me a call so I can help. Pam Palasciano - Service Manager - 516-629-7646

April 05, 2021

The whole experience from getting the service appointment, to check-in, to getting the loner car, to picking up the serviced car is very courteous, efficient and friendly, as always. The recall w More

by Godrej Mehta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Rallye Lexus responded

Godrej - We are grateful for the kind feedback! We strive to deliver a seamless and professional service experience, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Rallye Lexus!

April 05, 2021

Easy to secure an appointment, with courteous telephone service. Service department provides good service. Reasonable time frame for completion of work. Waiting room is comfortable. Covid precautions are e More

by KCAEY
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Rallye Lexus responded

Thank you for taking the time to share this feedback. Five-star service is our goal, so if there is anything that I can do to improve your experience, I would be glad to assist you. Don't hesitate to give me a call. Pam Palasciano - Service Manager - 516-629-7646

April 04, 2021

Lexus is a great car, Rallye Lexus is a great dealership with a great sales staff and professional and courteous service department. Always a good experience at Rallye. More

by JEFFREY UNGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Rapanes, Anthony Costanzo, Josh Weiss , Steven Holmes, Mary Rutkowski
Apr 05, 2021 -

Rallye Lexus responded

Thank you, Jeffrey, for reviewing Rallye Lexus! We are proud to have earned your business and we look forward to taking care of you next time!

April 04, 2021

Excellent service timely feedback excellent quality of work reasonably priced friendly and efficient customer service in person at service location. Ease of using the website. More

by CHAYALIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Rallye Lexus responded

Thank you for trusting Rallye Lexus with your business! We strive to deliver a seamless and enjoyable experience and it is great to hear that our team hit the mark!

April 03, 2021

The Glen Cove Rallye Dealership is efficient and well run. Staff is knowledgeable and friendly. Work is done in a reasonable time and you are kept up to date on the progress. More

by lenorcase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Rallye Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Rallye Lexus, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

April 02, 2021

T6721 2020Lexus RX350 A Safety Recall ,multiple Models and model Years. Maria Giovanniello checked me in. She was nice and helpful. Later Pa More

by SAMKLWONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Apr 02, 2021 -

Rallye Lexus responded

Thank you for taking the time to review us, Sam! We appreciate your business and are thrilled to hear that you had such a successful experience working with Maria, Pam, and the Rallye Lexus team. Drive safely in your 2020 Lexus RX 350, and we hope to see you again down the road! - The Rallye Lexus team

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