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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,402 Reviews

1,403 Reviews of Rallye Lexus - Service Center

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April 29, 2021

Great job ! Went for an inspection. Everything went well! Everyone was helpful, respectful, and professional. The appointment was made to my convenience and everything went smoothly More

by ethan7475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Apr 29, 2021 -

Rallye Lexus responded

Ethan, there is nothing better than hearing from a happy customer! Thank you for choosing Rallye Lexus for your service needs, we hope to welcome you back in the future. Have a wonderful day!

April 26, 2021

Amazing dealership and lovely people! Joanna is a lifesaver and truly a joy to work with! It was beyond a pleasant experience and she goes above and beyond ! More

by arkdeluxe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Rallye Lexus responded

Thank you for the glowing feedback! We are proud to have earned your support and happy to hear that Joanna went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Rallye Lexus next time!

April 23, 2021

I previously wrote a review after my service visit. I am happy to write again. I have owned or leased 12+ Lexus vehicles for myself or my family. Your service department is terrific, Pam and Joanna, to nam More

by drlbdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie Repanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Apr 23, 2021 -

Rallye Lexus responded

We are so grateful for your continued business and positive feedback! It means a lot to hear that you are a happy customer and we look forward to working with you for a long time to come. Thank you from the entire Rallye Lexus team!

April 23, 2021

Rallye Lexus is fabulous in every way and in every department. Not only is any work done well and quickly, but their customer service is first rate too. More

by GCARTER8
Customer Service
Recommend Dealer
Yes
Employees Worked With
Pamela Palasciano
Apr 23, 2021 -

Rallye Lexus responded

We are thrilled that you can depend on Rallye Lexus for all of your auto service needs. Thank you for the rave review! We look forward to our continued relationship.

April 21, 2021

Joanna was great. She was friendly and kept in touch to explain what had to be done to my car. She made sure that a loaner car was available for me since I had to leave my car overnight. Thanks Joanna. More

by JJFRANCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Joanna. Drive safely, and we hope to see you back at Rallye Lexus!

April 19, 2021

As I have stated prior the service was professional and thorough . Joanna was extremely helpful and Pam as always. I highly recommend Rallye Lexus to all!! More

by HANNENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Apr 19, 2021 -

Rallye Lexus responded

We are delighted to earn your recommendation! Thank you so much for trusting Rallye Lexus with your vehicle and sharing this feedback about Joanna and Pam. We look forward to your next visit!

April 19, 2021

Everything went very smoothly from the loaner to the actual 20K mile servicing. The Service representative was attentive, responsive and capable in getting the job done. More

by PMCHAPPO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Rallye Lexus responded

Dear PMCHAPPO, Thank you for the positive feedback! I noticed that you left us a 2.3 rating and I'm wondering if you would be willing to share with us what we might have done to improve your experience here at the dealership. Please don't hesitate to give me a call if there is anything that I can do to assist you. Pam Palasciano - Service Manager Rallye Lexus - 516-629-7646

April 14, 2021

The gentleman who picked up my car and brought it back was professional and courteous. As always I’m pleased with the level of service I receive from this dealership. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Rallye Lexus responded

Michelle - Thank you for the great review! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your time working with the team. Drive safely, and we hope to see you again at Rallye Lexus!

April 12, 2021

I appreciate the professionalism and effort placed by all the staff members. They made the process very seamless and quick as well as delivering the information easy to understand. More

by HUNGLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Hyun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Rallye Lexus responded

Thank you so much for posting an excellent review of our Rallye Lexus team! We appreciate you trusting us with your vehicle and are glad to hear that you're a satisfied customer.

April 12, 2021

Working with Mike Reidy is always a pleasure. He is always friendly and efficient. I trust his assessment and his advice. I appreciate the use of the loaner car. More

by bethdcostello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Rallye Lexus responded

Thanks for leaving Rallye Lexus a review! It is great to hear that Mike was such a pleasure to work with and we look forward to taking care of you next time!

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