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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,402 Reviews

1,402 Reviews of Rallye Lexus - Service Center

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May 13, 2021

2 repeating issue happened in July, September 2020. New century Lexus didn’t resolve. Third time happened Rally Lexus took seriously to find out what problem More

by CHOTCHUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A gentleman with bareheaded back mask helped me out at 4/5/2021. (With Joanna Oates)
May 13, 2021 -

Rallye Lexus responded

Thank you for choosing Rallye Lexus for these repairs. We are so happy that our team could probably diagnose and fix your concern. Safe travels and we'll see you down the road!

May 06, 2021

Everyone was courteous, competent, accommodating and professional in every way. I enjoy coming the Rallye for service, I appreciate the great treatment. I would highly recommend your services. More

by jannbroc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
May 06, 2021 -

Rallye Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in the Rallye Lexus team to get the job done. Drive safely, and we hope to see you again down the road!

May 05, 2021

Customer service is always excellent. They make every effort to accommodate their clients. The quality of work is great and the advisor provides a thorough description of work to be done. Very knowl More

by DOGLOVER25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Rallye Lexus responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Rallye Lexus, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

May 05, 2021

WORK WAS DONE QUICKLY , EFFICIENTLY AND CORRECTLY. WAS GREETED RIGHT AWAY AND ANY QUESTIONS I HAD WERE ANSWERED PROMPTLY. TOOK LESS TIME THAN I EXPECTED. More

by steeler61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Rallye Lexus responded

Thank you for the review! It was our pleasure to assist you here at Rallye Lexus, and if you ever need anything else, don't hesitate to come back and see us again!

May 05, 2021 -

steeler61 responded

your welcome

May 04, 2021

Easy to schedule and convenient time. Appreciate the loaner car as well. The check in process is simple. Car was returned nicely cleaned as well. More

by COLLINS_MARYJO
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Rallye Lexus responded

Thank you so much for your five stars! We are happy to hear that your recent service visit went smoothly and that you drove home in a freshly washed car. Enjoy your day! - Rallye Lexus team

May 04, 2021

It is always good to work with a dealer that is always reliable, courteous, punctual, knowledgable, professional and makes you feel appreciated as a customer. More

by JZIAMBRAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Rallye Lexus responded

Thank you for the kind words! We're thrilled to hear we're living up to our standards here at Rallye Lexus. We appreciate your business and look forward to the opportunity to serve you again in the future!

May 03, 2021

very professional, informative courteous . i had to bring my car in and it was explained to me services needed, cost and why the work needed to be done More

by SLEVY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Rallye Lexus responded

"Professional, informative courteous" are all words we love to see. Thank you for visiting us at Rallye Lexus for your repair needs! We hope that you enjoy your week.

April 30, 2021

As always my service, a fuel pump recall remediation was done very well. From receiving phone call to make the appointment to check in to getting a loner car and picking it up the next day was very professi More

by Godrej Mehta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Rallye Lexus responded

Godrej - We appreciate your support! We are thrilled to hear that you had such a seamless service experience working with the Rallye Lexus team. Drive safely, and we hope to see you again down the road!

April 29, 2021

Picked up the car. Fixed the recall and returned the car. All went well . There was a smell of gasoline. Pulled the car out of the garage for several days. Kept the garage open for several hour More

by mkugal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivanna
Apr 29, 2021 -

Rallye Lexus responded

Thank you for your feedback regarding your recent service appointment. At Rallye Lexus, we strive to deliver a world-class experience to each and every guest. I am glad everything went well and apologize for the fuel smell but unfortunately, we have no way of avoiding it when we do a fuel pump recall on a car. If I can ever be of assistance, please do not hesitate to call. Thank you, Pam Palasciano - Service Manager - 516-629-7646

April 29, 2021

Great job ! Went for an inspection. Everything went well! Everyone was helpful, respectful, and professional. The appointment was made to my convenience and everything went smoothly More

by ethan7475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Apr 29, 2021 -

Rallye Lexus responded

Ethan, there is nothing better than hearing from a happy customer! Thank you for choosing Rallye Lexus for your service needs, we hope to welcome you back in the future. Have a wonderful day!

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