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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,463 Reviews

1,463 Reviews of Rallye Lexus - Service Center

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October 04, 2021

Very courteous, prompt and attentive I have had several Lexus cars and always happy with their service More

by FARASEDNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Costanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Rutkowski
Oct 05, 2021 -

Rallye Lexus responded

Thank you for your continued business and your confidence in our team to get the job done right! We are grateful to have you as a Rallye Lexus customer and we look forward to your next service visit. Have a wonderful day!

September 27, 2021

Terrible service. Overcharged my credit card and despite promises, refused to refund. Had to dispute! More

by WANDREWFRIEDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marie overcharged an finance refused to refund. Had to dispute!
Oct 26, 2021 -

Rallye Lexus responded

I am very sorry to hear about your experience here at the dealership. In order to protect your personal information, we will need to speak with you personally. Please give me a call when convenient so we can move forward with resolving this matter. Thank you, Pam Palasciano - Service Manager - 516-629-7646

September 27, 2021

Professional operation. The best in the auto industry. Your entire service department staff are outstanding. Mike Reidy stands out as one of the very best in the auto business. All your mechanics are high More

by jvillafane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes
Sep 27, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Mike and the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

September 25, 2021

They were so attentive and dedicated to installing my crossbars. Wasn’t and easy job More

by DUKE-GREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Sep 27, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a seamless service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back!

September 21, 2021

Joanna Oates is a superb customer Service representative. She always keeps you informed as to the progress of the repair. She always provides a loaner car when needed. In addition she is a fabulous person wh More

by CHOIRBIRD220
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Rallye Lexus responded

Thank you for your great review of Rallye Lexus! We are happy to hear that Joanna could assist you during your visit and keep you updated throughout the process. Your business is awesome to have and we look forward to seeing you down the road!

September 20, 2021

Dealer addressed a recall associated with a fuel pump issue. Fuel lines were not properly secured afterwards and created a significant fuel leak that my family I discovered after a week and 1/2 later. More

by JM61677
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joanna Oates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Rallye Lexus responded

This feedback is concerning to read. The safety of our guests is our top priority and I sincerely apologize that you experienced issues with your vehicle after your service. We expect meticulous, top-notch work from our team and I will be sure to discuss this incident in order to improve in the future. If you would like to speak with me directly, I would appreciate the opportunity to make things right for you. Thank you, Pam Palasciano - Service Manager - 516-629-7646

September 19, 2021

I have never been disappointed with this dealership. Maria is always so pleasant to deal with (as are the two Mike's). More

by sangacian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Rallye Lexus responded

Your continued confidence in the Rallye Lexus team means a lot and we will be sure to let Maria know you appreciate all of her hard work. Thank you for being a great customer!

September 19, 2021

All aspects of this dealer are excellent. They always keep the customer informed and get the job done. More

by RSCHNITZER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Holmes, Mary Rutkowski
Sep 20, 2021 -

Rallye Lexus responded

Thank you for the great review! We are thrilled to hear that the Rallye Lexus team delivered a successful experience. Safe travels, and we hope to see you back!

September 08, 2021

Prompt & courteous service and a complementary car wash was a plus! Although they did’t find any problem but the pickup is not smooth if you slow down . More

by ajazrafis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Sep 29, 2021 -

Rallye Lexus responded

Thank you for leaving us a positive review! I'm glad to hear that you received prompt and courteous service, but it is concerning that you are still experiencing an issue after your service visit. If you have outlying concerns about the condition of your vehicle please reach out to me directly so we can find a solution together. Thank you, Pam Palasciano - Service Manager - 516-629-7646

Sep 30, 2021 -

ajazrafis responded

Thanks for acknowledging my concern, I will contact you if the problem persists.

Sep 30, 2021 -

Rallye Lexus responded

Absolutely. We're always happy to assist!

September 05, 2021

Our 2006 Lexus LX470 is in very good condition but has had two very major costly repairs recently. Pam and Joanna are always pleasant, professional and supportive. Both times we had to have the Lexus fla More

by nlomangino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Palasciano
Sep 07, 2021 -

Rallye Lexus responded

Thank you for your continued support of Rallye Lexus. We're pleased to see that Pam and Joanna always provide you with great service!

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