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Rallye Lexus - Service Center

Glen Cove, NY

4.8
1,402 Reviews

1,402 Reviews of Rallye Lexus - Service Center

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August 31, 2021

This was my first service experience with Lexus. We are first time Lexus owners. Dealing with Rallye has proven to be an exceptional experience from sales to now, our first service. More

by DTANSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Rallye Lexus responded

We're glad we're providing the exceptional care we strive for across all departments! Thank you for the wonderful feedback and for trusting Rallye Lexus with your business - we hope to see you again for your next service!

August 29, 2021

I am always able to get a prompt appointment - sometimes the same day and, if not, the next day. I can always get a loaner, when needed. In my mind, the Lexus brand is all about reliability and service. Ra More

by MARK WURZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Reidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Rallye Lexus responded

We're so glad we're living up to the high standards we hold ourselves to, Mark. Thank you for the terrific review and for trusting Rallye Lexus with your business! We'll see you next time!

August 26, 2021

Excellent service. Ongoing communication with service agent . Very accommodating with service times. Nice and comfortable waiting room . Good health and safey protocols. Welcoming atmosphere and personn More

by HARV46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Rallye Lexus responded

We're delighted to hear that you enjoy your service experiences with us, courtesy of the Rallye Lexus team. Customer satisfaction is a top priority for us and we'll go to great lengths to ensure that. Have a great day!

August 23, 2021

My service representative MIKE was very helpful, pollite and kind! They washed my car and returned it within the hour as promised. I would definitely recommend Ralle to others.. Too bad Salesman Bob Heyman More

by SWG513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Rallye Lexus responded

Thanks for the great review! We're pleased that Mike was helpful and kind. We appreciate your loyalty to Rallye Lexus and your kind words about Bob. From all of us at Rallye Lexus, we wish you safe driving!

August 22, 2021

Service people are very friendly and with out any hesitation our service process completed. I will recommend everyone to Rallye Lexus for their future purchase Thanks More

by JACOB Chacko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Montijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Rallye Lexus responded

Thanks for the wonderful review, Jacob! We're so glad we made your recent visit such a breeze. Come back again next time! - the Rallye Lexus team

August 21, 2021

Always very professional and friendly, love the waiting room, it’s clean and the coffee is good . My only complaint is writing this review, why can’t you say it in less than 25 words, it will not let you s More

by JEDI542
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Oates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Rallye Lexus responded

Thank you for providing us with feedback on your experience at Rallye Lexus! We're always happy to hear about your customer's satisfaction, and will certainly take into consideration your input on the review structure. We appreciate your positive rating and hope next time you need service we'll be seeing you again!

August 19, 2021

Maria was exceptional as always, very courteous, knew exactly why I was there and had a loaner care ready immediately. Best service, extremely professional always keeping the customer in the know on wh More

by HSB
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Rallye Lexus responded

Thanks so much for giving Maria a special shoutout! We're pleased that we kept you in the loop and got you back out on the roads. See you next time at Rallye Lexus!

August 19, 2021

The dealership was very accommodating They picked up and dropped off car which saved me at least an hr and a half of driving. They are great! More

by Laurabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Rallye Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such an accommodating service experience working with the Rallye Lexus team. Drive safely, and we hope to see you back again down the road!

August 17, 2021

Customer service very because I call service for 3 days for estimate of installation running boards for 2018 RX350L I tell them I buy RX 350l from them but they never call me when I buy suv from Rallye sa More

by SAYEDNY09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Oates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Ok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Santoro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Vargas
Sep 29, 2021 -

Rallye Lexus responded

Thank you for your review and for trusting us with your purchase. We're very sorry to hear our communication was lacking, and we'll be sure to address this feedback with our team so we can verify we're doing everything we can to care for our customers going forward. If you'd like to discuss this directly, please don't hesitate to give me a call. I would be glad to have a conversation and see if there is any assistance I can provide. Thank you, Tony Costanzo - General Sales Manager - 516-629-7622

August 16, 2021

Great service department. Can always get a loaner car. Car is always ready on the day I brought it in and out n a timely manner. More

by momstaxicb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name of person who took care of us, but she is not pictured above
Aug 16, 2021 -

Rallye Lexus responded

Thank you for leaving us your five stars! We hope to see you back at Rallye Lexus for your next maintenance visit!

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